On 6/13/07, Rick Cook <[EMAIL PROTECTED]> wrote:
** Yeah. Let's remember that Support, despite whatever problems it has on its own, is trying to support the same applications and policies that we are, and they have some of the same frustrations we have. Let's not take out our frustration with engineering and management on the only people most of us can talk to at BMC - Support. Save it up for RUG, when the real sources of the issues will be available to talk to. Spend the next few months accumulating data to support the case you'd like to make, and take it to the execs and engineers there, along with what you'd like done about the problem. No guarantees that you'll get satisfaction, but you should be able to get some face time with the people who own the problems and maybe the solutions. (Hint: I would also spend the next few months setting up appointments with the appropriate people - I don't know how long that takes). *Rick* ------------------------------ OK,,, Ok... thanks --- you are a good sounding board..
Good friend.. thanks --
Patrick Zandi
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