Yes, your presence here is always appreciated, David, but your response does beg the completely academic question of why a tool was selected/deployed in such a way as to hamstring those using it in the way you described, when Remedy ARS, as you well know, can easily satisfy any business requirement.
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Friday, June 15, 2007 1:10 PM To: arslist@ARSLIST.ORG Subject: Re: Friday humor Awww, David, there you had to go and kill our humor thread :) Don't you know by now that we just need something to gripe about! Just kidding, thanks for he excellent work David, we truly value your participation in this list. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, June 15, 2007 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Friday humor > Can you "retire" a feature that is "as designed" and is also a Defect? (and still have it in the product?) I can answer this one. This is logged as an RFE and not a Defect. Because our internal tracking system will not allow an RFE in "Closed" status mode to be re-opened, we place RFEs that will not be considered in "Retired" status mode for awhile before closing them. This enables us to "re-open" the RFE if circumstances require it instead of having to create a new RFE. It's a slightly mis-leading status, but it's what we had to work with when trying to merge all of the BMC processes together in one tool. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, June 15, 2007 12:19 PM To: arslist@ARSLIST.ORG Subject: OT: Friday humor I just found these so "funny" that you might like to see them too. If you have some time and what a few laughs... Login to BMC's support web site and search defects on the following three qualifications: Product Name: "AR System" Version: "7.0.1" Problem Area: "Web" Click the "Search" button. Scroll through the list of defects and find the Defect ID: SW00267946. Details are as follows: Summary: " TT form shows the Logout button although that option is not selected on the Menu Access tab of View Properties " Disposition: "Verified" Resolution: "Not Reproducible" While you have that list in front of you.. also look at: Defect ID: SW00267373 Can you fix and test something that you can not reproduce? Defect ID: SW00268594 Summary: "Consuming webservice trough filter" Can you "retire" a feature that is "as designed" and is also a Defect? (and still have it in the product?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
