Good morning folks, I'm having issues with SLM, and it looks like BMC Support has decided that my issue is too difficult to work on or something as they haven't responded to me for a few weeks now so I turn to the ARSlist for help.
Basically, I'm trying to create Service Targets for Incidents. For whatever reason, they do not show up on the incidents and do not fire. Everything appears to be created successfully on the SLM side, and when I turned on Filter logging it looks like the filters are firing, but it's very convoluted and I'd like to see if anyone has any advice on what I should look at, or what I could do to make troubleshooting the problem easier. Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
