Oh sorry. I am not familiar with anything but the base ARS product. I've never used any of their canned apps.
Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, June 18, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: Notifications in 7.0 ** Andy, I could I was just trying to keep as out of box as I can. Howard On 6/18/07, Mayfield, Andy L. <[EMAIL PROTECTED]> wrote: ** Couldn't you use a filter for this? And select "Modify" for the Execute On condition. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, June 18, 2007 10:36 AM To: arslist@ARSLIST.ORG Subject: Notifications in 7.0 ** Good morning all, Since the documentation is lacking on the notification engine in 7.0 I have a question for the group. Has anyone created a notification (using the notification engine) that will update the owner of an incident each time the incident is updated? The engine has a number of triggers, however update is not one of them and I can not see how to update the list of triggers on the NTE:SYS-Define NT Events form. It looks like its only a static list, which means there is more behind this. As always thanks, hbr -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
