Yeah all I'm after is "just the facts" ... :-) I'm looking for something that can run in a filter on the server and capture the ip address of the connection to the server that modified the ticket.
Not concerned with the configuration on the client ... they can have 20 ips for all I care ;-) thx everyone, -A -----Original Message----- From: Carey Matthew Black <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Date: Thu, 21 Jun 2007 14:01:13 -0400 Subject: Re: how to capture ip address of remedy client user? Also keep in mind that as VMWare and other such "virtual NIC"s (like VPN's) exist more and more it is likely that the client PC will have multiple IP's. So you may need to collect a set of values instead of "one" value. I know that makes the task more difficult, but it is really "truth" that your after right? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 6/21/07, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: > ** > > From the User Tool you can do a Set Fields Action to get the host name: > $zHostName$ (or whatever you name the field) = $PROCESS$ %COMSPEC% /c > echo %COMPUTERNAME% > > For the IP you can do: > > $zLocalIP$ (or whatever you name the field) = $PROCESS$ %COMSPEC% /c > ipconfig > You will have to parse out the IP from the result > > Fred > > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox > Sent: Thursday, June 21, 2007 11:10 AM > To: arslist@ARSLIST.ORG > Subject: how to capture ip address of remedy client user? > > > > > Hello everyone: > > > In addition to the usual 'last modified by' field, I also would like to > capture the ip address or hostname of the user who last modified a record. > Anyone know a way to do that? Seems like there would be a keyword like > $HOSTNAME$ or $IP$ would do it but I don't see anything like that in the > docs. We're running ARS 7.0 > > thanks, > > > > -Andrew > > > > > > > > __20060125_______________________This posting was > submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [http://www.arslist.org/] ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
