I thought I would pass this along to the rest of the list incase anyone else may be looking at this issue. Of course I want to thank Doug for responding personally. He is truly the best.
Regards, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ________________________________ From: Mueller, Doug [mailto:[EMAIL PROTECTED] Sent: Thursday, June 21, 2007 7:31 PM To: Nall, Roger Subject: RE: DSO Issue Roger, I think the problem you are having is the following: With 7.0, we REQUIRE you to have a password for the DSO user. With 5.0, we did not have the concept of a password for the DSO user. So, the 5.x client trying to talk with the 7.0 server using DSO has a problem. There is a password that is there on the 7.0 side, but I don't know how to supply it. The 6.3 to 7.0 worked because the 6.3 environment has the concept of a password so you could give the 6.3 environment the password of the 7.0 server DSO. You should be able to use a DSO 7.0 (or 6.3) instance on the 5.x environment so the AR System environment remains 5.x but DSO server is later and that later DSO would understand the password capability. There may be some tricks to configuring things. But, I think this is the problem you are having. Putting in security can cause problems with older things..... Doug Mueller ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Thursday, June 21, 2007 2:30 PM To: arslist@ARSLIST.ORG Subject: Re: DSO Issue ** Fred, I thought about that and you are right 5 does not have a password. I could find nothing in the documentation that would indicate this is a problem. Not only that I have successfully tested a 7 against a 6.3, which does not have a password, with no issues. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, June 21, 2007 5:26 PM To: arslist@ARSLIST.ORG Subject: Re: DSO Issue DSO in 7 has a password (in Admin Tool: File -> Server Information -> Connection Settings tab) I don't remember if 5 had a place for a password so could this be the problem? Scenario: 7 (with password) could send to 5 (which would ignore password) but 5 (no password) can't send to 7 (with password) Fred ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Thursday, June 21, 2007 4:16 PM To: arslist@ARSLIST.ORG Subject: DSO Issue ** Server 1 - ARS 7.01P2 SQL2K WIN2003 Server 2 - ARS 5.1.2P1375 HPUNIX 11 ORACLE 8.1.7 We are having an problem with DSO. Server 1 is able to send data to Server 2 however Server 2 is not able to send back. Both servers are licenses although the license on Server 2 is demo set to expire on July 13. The ardist log on Server 2 is getting the following entry: <DIST> Authentication failed (ARERR 623) <DIST> Authentication failed (ARERR 623) <DIST> Pending distributed operation for this entry canceled due to error (ARDSNOTE 3003) <DIST> 0001466 - DSO-Engineering Transfer I am wondering if anyone has any ideas. Could there be any compatibility issues between server versions. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
