Roseta et al., There's actually a decent definition for "unknown user" in the appendix of the ITSM 7.0 Configuration Guide. That might be of some help.
What we've found is that the distinction between multi-tenancy and single-tenancy does NOT affect the ability to establish multiple companies (divisions). You can create and use multiple companies in either mode. What you get with SINGLE-tenancy is a DEFAULT company and a generic "User" (which you establish the credentials for!) that can login and access the Requester screen. This is your "unknown user". I cannot imagine that we would EVER want to have an UNKNOWN USER, and if we did, I could create one in the PEOPLE form just as easily as in the Advanced Configuration. A user being in the PEOPLE form is not quite all that they need in order to be a "known user"...they also have to have a REMEDY LOGIN ID (that's a tab on the PEOPLE form). When you add that information to the user's PEOPLE record, the application creates an entry for the user in the USER form and PEOPLE PERMISSION GROUPS if needed. One "under the covers" thing that I noticed that does affect your foundation data: Companies that we created while we had the system set to SINGLE-tenancy all got their own individual GROUP ID established for them. Since we switched to MULTI-tenancy, all new companies are SHARING the same GROUP ID. Honestly this FEELS backwards to me and we're certainly going to examine that more closely before going live with our 7.0 installation. Best of luck! To ALL of us! George Payne Assistant Director, User Services Information Technology Services University of Texas at Austin 512.232.4132 -----Original Message----- From: Action Request System discussion list(ARSList) Subject: Re: Tenancy mode Roseta, I believe the answer to your question about the unknown users are those who log in that are not listed in the People data. For example, if you have the system set to allow guest users, it should let them still request things if you have single tenancy set. This is useful if you don't track all of your customers. Multi-tenancy is useful in an organization like mine where we have multiple divisions, and we have FERC regulations that require us to prevent users from certain divisions from seeing our corporate information that we don't divulge to the general public. If you don't have groups of people that shouldn't be allowed to see each other's data, then single tenancy is the way to go. Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) Subject: Tenancy mode Hello, I wanted to know if I change the tenancy mode form single to Multi what are the effects. in document it says: single tenancy mode is required if you need unknown users to access the ITSM Requester console. but who are unknown users. I thought unknown users are whom do not have licence . but these users can login and see the request console if multi tenancy is selected. who are the unknown users exactly??? Regards, Roseta -- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
