Dear Juan,
You might want to check the SYS:Notifcation messages form and
the NTE forms for ITSM 7. I believe you would not have make any workflow
changes to achieve this. Let me know if you require any more information on
this.
Hope this helps
Regards,
Roney Samuel Varghese
On 6/25/07, Juan Carlos Figueroa <[EMAIL PROTECTED]> wrote:
Greetings,
We would like to have additional people notified for ITSM 7 tasks.
Currently
only the task assignee receives a notification on task status changes, but
we would also like the Requester of the original request (Incident,
Problem,
etc) to receive them.
I was wondering if you could point me in the right direction.
Thank you!
Juan
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