CTM:People Permission Groups requires the People ID (PPL000...) of the user before you can add data for a user, that's the glue.
First, create all of your PEOPLE in CTM people...importing them would be easiest and make sure that you've added their "Remedy Login ID". Next, run a report against those people in CTM:People and extract Remedy Login ID and People ID. Then you can create a spreadsheet or database with the appropriate permissions, save that to a .CSV file. Now all you have to do is import this CSV up to the CTM:People Permission Groups form. Just be a little cautious, you can make lots of mistakes very quickly with the ARIMPORT tool :-) Gp George Payne Assistant Director, User Services Information Technology Services University of Texas at Austin 512.232.7513 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, June 11, 2007 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: People population There is a form that contains the group memberships for people (form name escapes me at the moment, but it's pretty clearly named). You could have Filters do Push Fields to that form for each ITSM permission group you wish to add - I'm doing that as part of my AD integration of both support and non-support people now, and it works. I think the Push to that form already does the push to the Group list field in User for those with licenses, too. Rick ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Monday, June 11, 2007 12:10 PM To: arslist@ARSLIST.ORG Subject: People population ** Good afternoon, I'm looking for an easier way to populate permission groups and licenses for users in ITSM 7.0. In the past it was easy just to copy one person's permissions to another in the User form, but with the added CTM:People Permission Groups form in the way, among other things, I'm not seeing a clear way to do this. I'm thinking about turning on workflow logging of what happens when I manually set permissions then creating an escalation to do this, but I wanted to check here first to see if BMC really did leave us no other options beside manually entering hundreds of people's permissions or creating customized workflow. Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
