Just to echo what Shawn said, we're treating the "Contact" tab as an alternate contact only.
I used to always create an "Alternate Contact" tab for notifications to an Admin Assistant when the ticket was really for their boss. I also provided an option to contact either one or both when an alternate contact was included. Gp George Payne Assistant Director, User Services Information Technology Services University of Texas at Austin 512.232.7513 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Tuesday, June 26, 2007 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Customer versus Contact We don't use contact unless the customer is someone like an executive that has their assistant handle everything, who gets listed as the contact. It's more of an optional thing for the situations where people are unable to be reached for their own tickets. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doornbos, Mark Sent: Tuesday, June 26, 2007 10:09 AM To: arslist@ARSLIST.ORG Subject: Customer versus Contact ** Hi List, Within Service Desk 7, do you guys have any guidelines or recommendations for filling out the Customer and Contact sections (tabs) in the Incident? Since both Customer and Contact are notified, it probably doesn't make sense to have the same person be both. Any ideas? mjd __20060125_______________________This posting was submitted with HTML in it___ The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
