Hi Jack, I've had a look on our system, attached is a screenshot of the page where you configure the Derived factors FYI.
I think the 'Service Categorization' your refering to is 'Operational CTI' (see screent shot - field name drop down list), this is refering to the Operation Tier 1 field which is found on the Incident, Problem & Change forms. Then the only option you have under 'Rating Field Name' is Performance. The only problem with that is I haven't been able to define where you configure the performance of a particular Operation Category, it's not in the 'Opterational Catelog Setup' form which is where I'd expect it to be. Hope that's of some help. Cheers, Ross On 6/29/07, Covert, Jack <[EMAIL PROTECTED]> wrote:
** Hi guys. I'm still working on setting up the risk assessment questions for our upgrade project. Once again I'm a victim of spotty documentation. Page 282 discusses setting up derived factors and says that you have 4 options for derived factors. It then goes on to discuss 3 of the 4 derived factors and never mention the 4th. Anywhere… It says I can include Service Categorization in the derived factors. Anybody know what this is or how this works? I don't have it installed yet (still waiting on hardware), so I can't go in and figure it out on my own. Thanks!!! Jack Covert *Corporate IT* *Enterprise** Systems Management* *Remedy Support** Team* *Remedy Support** Team Home Page* *http://collaborate.mckesson.com/sites/esm/remedy*<http://collaborate.mckesson.com/sites/esm/remedy> __20060125_______________________This posting was submitted with HTML in it___
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