Our processes are all home grown and we use the AR Groups solely as permission Groups. We have our own Support Group routines.
Take a hard look at the filter logs. We have also found that if the To field is blank, even if the CC field is not, the filter logs will show it firing and the notify process will be defered to phase 3. Then in phase 3 the notify fails. So place close attention to the filter logs, especially the phase 3 push. It may be that for some reason the group is resolving to a null group. Dave -------------------------- [EMAIL PROTECTED] (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> To: arslist@ARSLIST.ORG <arslist@ARSLIST.ORG> Sent: Mon Jul 02 18:12:59 2007 Subject: Re: Email limitation ARS 6.3 Thanks for the information. I found the forms have different character limitations from 141 - 156. So far, I had presumed the filters were simply pushing fields. To clarify, when I save the helpdesk ticket with the new (A) group, the message pops-up on the screen to inform the user that the new (A) group was notified of the ticket, while the previous (B) group was notified not to work on the ticket anymore. I see the Filters fire in the filter logs, the old (B) group message shows in the email messages list while the new (A) group does not. Only this (A) group does not show in the email messages, if I reverse the assignment the old (B) group still shows up. I tried deleting and re-creating the user and the group name. I still have the same situation. Anything more to look at in the email messages area or Individual? Thanks. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Monday, July 02, 2007 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: Email limitation ARS 6.3 Nicholas, Not sure about ITSM but notify filters in the AR System server have a bug that trims To and Cc to 256 characters. Dave -------------------------- [EMAIL PROTECTED] (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
