Does the user whose shoulder you're looking over have permissions to the support form and field the workflow is attempting to pull from?
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Tuesday, July 03, 2007 11:19 AM To: arslist@ARSLIST.ORG Subject: Problem reassigning ticket Hey Listers, I'm having an odd problem with a couple of our users that are trying to update tickets. For some reason, when they update a ticket and try to reassign it to someone else, they're getting an ARERR 1602. My log files contained the following: <ACTL> Checking INC:Validate System acronym (0) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Set Fields <ACTL> **** Error while performing active link action 1602, to my knowledge means the set fields if qualification failed, and since 'display no match error' is selected in that active link, the error message appears. The problem is, the qualification should be evaluating as valid. Here's the set field if: $System_Acronym$ = 'System_Acronym' and it reads the value from a form called System_Information If no requests match: Display no match error If multiple requests match: Use first matching request Name: System_Acronym Value: $System_Acronym$ It appears that for some reason, the active link is checking the System_Information form and looking for the system acronym in the field and deciding it doesn't exist and firing the error. The system acronym in the ticket is SFMIS and SFMIS most assuredly exists in the System_Information form. I'm unable to duplicate the error at my workstation, but looking over the shoulder of one of the users having the problem, I didn't see anything out of the ordinary in the process. The fact that I can't duplicate the error leads me to believe it's something on his end, but it appears to be workflow related so the logic doesn't follow. Any ideas? Thanks, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH DSN: 596-6478 / Comm: 334-416-6478 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
