Now I have logged the scenario from both client and server. The scenario was the following: - BMC Remedy User , logged in as appadmin - From Home Page, starting Requester Console - Create a New Request Fields: Summary, notes and Urgency - Request Saved Popup message: ------ Your request is being generated. Please click the refresh button to retrieve the Request ID. (ARNOTE 48149)
The preceding message occurred during the execution of active link RQC:SRC:OpenRequestWizard_110_Message -- action 1. (ARNOTE 1101) ------ - The request shows up as "In Process" - When trying to refresh, no Request ID is generated. - All requests are "In Process" Not quite sure what I'm looking for, but I found some interesting things in the arfilter.log For some how it seems to be getting a request-id, since I found this entry in the log. ---snip--- > 2: Push Fields > ParamType (301406600) = 0 > ParamDataType (301304300) = 0 > ParamName (301386900) = APP_REQUEST_ID_LABEL > ParamValue (301386800) = CRQ000000000146 > EventGUID (301386600) = CA0050569F59201ZKMRgGnL3Jw9PkN ---snip--- And a bit further down I can see the urgency field being "pushed". ---snip--- > 7: Push Fields > EventGUID (301386600) = CA0050569F59201ZKMRgGnL3Jw9PkN > ParamValue (301386800) = 2-High > ParamType (301406600) = 0 > ParamDataType (301304300) = 0 > ParamName (301386900) = URGENCY ---snip--- But in the end of the logfile I get plenty of "--> Failed qualification" Here are some of the logentries.. ---snip--- > Checking INT:CAISRM:EVT:OnSubmit_IN_UpdateLocalAOI_CallGuide (200) > --> Passed -- perform actions > 0: Call Guide > Checking INT:CAISRM:EVT:OnSubmit_IN_01_AppRequestStatus_Generic`! (210) > --> Failed qualification > Checking INT:CAISRM:EVT:OnSubmit_IN_02_PushAppRequestInfo`! (215) > --> Passed -- perform actions > 0: Push Fields > zTmpEventGUID (301369000) = CA0050569F59201ZKMRgGnL3Jw9PkN > zParamSubCommand (301368900) = > zParamCommand (301284400) = SRM_IN_PUSH_APP_REQUEST_INFO > /* to jul 05 2007 08:42:29.1980 */Start filter processing -- Operation - SET > SRM:AppInstanceBridge - AOI000000000030 > Checking SRM:AOI:Process_OUT_GetAppRequestInfo_01_Main_CallGuide (100) > --> Failed qualification > Checking SRM:AOI:Process_OUT_CreateAppRequest_00_CheckSRDone (100) > --> Failed qualification > Checking SRM:AOI:Process_OUT_CreateAppRequest_05_Main_CallGuide (110) > --> Failed qualification > Checking SRM:AOI:OnModify_AppRequestInProgress (110) > --> Failed qualification > Checking SRM:AOI:Process_OUT_CreateAppRequest_10_ClearCommands (120) > --> Failed qualification > Checking SRM:AOI:OnModify_AppRequestCancelled (120) > --> Failed qualification > Checking SRM:AOI:OnModify_AppRequestResponded (125) > --> Failed qualification > Checking SRM:AOI:OnModify_AppRequestResolved_SetSRStatus_Completed_CHG_HPD > (128) > --> Failed qualification > Checking SRM:AOI:OnModify_AppRequestResolved (130) > --> Failed qualification > Checking SRM:AOI:OnModify_AppRequestPending_SetSRStatus_Pending_CHG_HPD (138) > --> Failed qualification > Checking SRM:AOI:Process_OUT_PushSRInfo_01_Main_CallGuide (140) > --> Failed qualification > Checking SRM:AOI:OnModify_AppRequestPending (140) > --> Failed qualification > Checking SRM:AOI:OnModify_AppRequestRejected (150) > --> Failed qualification > Checking SRM:AOI:OnModify_GotAppRequestInfo_01_GetParamValues_TableLoop (150) > --> Failed qualification > Checking SRM:AOI:OnModify_GotAppRequestInfo_02_SetSR_CHG_HPD (155) > --> Failed qualification > Checking SRM:AOI:OnModify_UpdateAppRequestWorkLog (160) > --> Failed qualification > Checking SRM:AOI:OnModify_GotAppRequestInfo_03_ClearAll (160) > --> Failed qualification > Checking SRM:AOI:Process_OUT_UpdateAppRequestWorkLog_01_Main_CallGuide (160) > --> Failed qualification > Checking SRM:AOI:Process_IN_PushAppRequestInfo_01_Main_CallGuide (165) > --> Passed -- perform actions > 0: Set Fields > z1D_Integer1 (301373100) = 0 > 1: Call Guide > Checking SRM:AOI:Process_IN_PushAppRequestInfo_05_EventParam_TableLoop (165) > --> Passed -- perform actions > 0: Call Guide > Checking SRM:AOI:GetEventParam_AppRequestInfo_10_AppRequestID`! (165) > --> Failed qualification ---snip--- I am confused, what can be wrong... /regards Johan On 4 Juli, 10:24, Lunkwill <[EMAIL PROTECTED]> wrote: > Thanks for your responses. > Now I found the SRM: Request form ... > > Checking the Urgency-field: > The Urgency field is not empty in the SRM: Request form. > > Checking the Summary Defination form: > The impact field is set. > > Actually "the first ever" request, from the Requester Console got a > Request-ID and showed > up in Change Management Console as a "draft". > > However looking in the CAI: Events form I can't see the > SRM_OUT_CREATE_APP_REQUEST or SRM_IN_PUSH_APP_REQUEST_INFO events from > this request. I only see this: > ---snipp--- > SRM_OUT_ACTIVATE_APP_REQUEST > Rtn Message Code: 2 > Return Msg.: CHG:ChangeInterface. The entry you requested does not > exist. > ---snipp--- > (Maybe only CAI Events form shows the failed events?) > > We also get this event/error when we are trying to update Work Info > log > on requests with status "In Process"....(from Requester Console) > > As said, this "one-and-only" request (with request-id) showed up in > Ch. Mgmt. Console in status draft. > Trying to update this request or choose next stage etc, when saving; > the same error message shows up in a popup window: > ARERR 326 ARCreateEntry - Required field cannot be reset to a NULL > value SRM:Request :Urgency > > Well, I guess I'll have to log client and server to analyze the > process/flow > > /Regards Johan > > On 3 Juli, 16:10, Ben Cantatore <[EMAIL PROTECTED]> wrote: > > > > > > > If the message says required field cannot be reset to a null value that > > probably means that somehow the Urgency field is null in the SRM:Request > > form. This form like most forms in version 7 is alias so when you search > > for SRM:Requests, Service Request is what shows up, that's the form you > > want to check. If the urgency field is empty, then that's definately the > > problem. Check the Summary Defination form and see if somehow your impact > > field is null (can't imagine that being the case as its required). Then > > I'd recommend flipping on the logs and see what values are getting set > > when you try to submit. You will probably require both server and client > > side logging to see the whole picture. > > > Also, is this the first time you're setting this up or has this been > > working? If this was previously working, I'd check back to the last time > > it was working and see what may have changed. If this is a new setup, > > check over all your configuration settings. > > > Ben Cantatore > > Remedy Administrator > > Avon > > (914) 935-2946 > > > Lunkwill <[EMAIL PROTECTED]> > > Sent by: "Action Request System discussion list(ARSList)" > > <[EMAIL PROTECTED]> > > 07/03/2007 04:26 AM > > Please respond to > > [EMAIL PROTECTED] > > > To > > [EMAIL PROTECTED] > > cc > > > Subject > > Requester Console. Event error 326 > > > Trying to register Change requests via Requster Console, but they get > > stuck with Request ID: In process. > > > When checking the CAI: Events form it says. > > --- snip --- > > Return Message : ARCreateEntry - Required field cannot be reset to a > > NULL valueSRM:Request : > > Urgency > > Rtn Message Code : 326 > > --- snip --- > > > The Urgency field in the Requester Console is mandatory and filled in > > via a selectbox. > > > Reading KM-000000024637 (Troubleshooting Problems with the Requester > > Console in ITSM 7.0) at BMC Support-site, it says: > > > 3. Open the SRM:Request form and see if there was a record created for > > this event. > > > The problem is that I can't find this form other than via > > Admintool..... > > > The KM-000000024637 also says that I should find three records in CAI: > > Events form with the Events: > > SRM_OUT_CREATE_APP_REQUEST, SRM_OUT_ACTIVATE_APP_REQUEST and > > SRM_IN_PUSH_APP_REQUEST_INFO > > > All with Return Message "Success" > > But I only got Event: SRM_OUT_CREATE_APP_REQUEST > > with above mentioned error. (between the snippets) > > > Any clues? > > > (Running BMC Remedy 7.0.01 with BMC Change Mgmt > > on Windows 2003..) > > > /regards Johan > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where > > the Answers Are" > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > > Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are"- Dölj citerad text - > > - Visa citerad text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
