Strauss, Thanks for the heads up on the memory leak.. We have all our ITSM apps on patch 4 but EIE is still on patch 3. So will follow your route in case we need to go to patch 4..
Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Thursday, July 05, 2007 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: EIE: Error while running a test exchange.. Two things - if the data exchange you are setting up is NOT to the CMDB, your connect message in the dbg log will look quite a bit different. My test exchange is "Vendor Data into AR" using a SQL Server 2005 table as the source, so the connection looks like: CONNECT <SQL Server Database Name>, USER <SQL Server User account> (Native Database) This is with the SQL Server Adaptor / EIE 7.0.01.004. Second thing - there is a HUGE memory leak in the eie.exe distributed with Patch 004 (dtd 4/19/2007). Within 36 hours, running an exchange hourly (source table and target AR form have 121 K rows, but target is not yet tied in to CTM:People with workflow), the eie service would hit 1.9 gb of memory and crash or hang the service. When hung, it would not stop properly, but would issue a timeout error waiting for a transaction response from the service. Support issued me a new executable and dll that will be in Patch 005, but they still leak, just less; running the same exchange every 15 minutes since last Friday afternoon the memory usage of the eie service ballooned from 13 K to 80 K with a peak of 92,604 this morning. It had already reached the point where stopping the service manually results in a timeout error. So, just because you get it configured correctly and connecting to the source and ARS servers properly, don't expect it to run properly over time. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso Sent: Wednesday, July 04, 2007 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: EIE: Error while running a test exchange.. Hi Joe, What are you seeing in your Debug log for EIE? You should eventually (once it's working) see the following in your Debug log within EIE; ***** [08:06:35,05/22/07] - StartDataHandlers: Connection established to both AR/CMDB and vendor application. ***** 1. Make sure EIE can resolve the server name, I've seen instances where using IP address vs. server name makes the difference. 2. Are you clicking on the 'Run Now' button on the EIE console to kick this exchange off? If so, don't. Just Activate the exchange on the console and then restart the EIE server in the server. The restart will kick off the exchange . Then, check your debug log (<install directory>/service/debug) and let me know what it shows. Regards, Troy --- Kelly Deaver <[EMAIL PROTECTED]> wrote: > Joe, > 1. Open > EIE_Install_Dir\apps\EIE\service\conf\eie.cfg and check the values for > the parameter ARServerName, ARLogin and ARPassword. Make sure the > values are all correct. > 2. Check the path listed in the > EIE:ApplicationSettings. If it doesn't match the path where you found > the eie.cfg file then workflow can't find the file to update it and > the service can't find it to pull the information it needs to run. > > Generally, I see this happen when you specify a non-default path on > install and it doesn't get updated in the EIE:ApplicationSettings > record for whatever reason. > --------------------- > Kelly Deaver > [EMAIL PROTECTED] > > > > -------- Original Message -------- > > Subject: EIE: Error while running a test > exchange.. > > From: Joe D'Souza <[EMAIL PROTECTED]> > > Date: Tue, July 03, 2007 2:49 pm > > To: arslist@ARSLIST.ORG > > > > ARS 7, and EIE 7.0.1 patch 4. > > > > I get this error while running a data exchange.. > > > > Set fields active link running a process failed Unable to retrieve > > host name and port for EIE > Service. Make sure the AR > > System user name and password are correct in > 'EIE:ApplicationSettings' > > form. > > (ARERR 1603) > > > > Everything seems to be correct on the EIE > Application Settings form.. > > I've > > reentered the password 10 times over to make sure > I didn't fat finger it. > > All other settings are accurate on this form. What > could it be? > > > > Has anyone else faced this issue? Is there some > other setting some other > > place I have to be looking for? > > > > Joe > > > > > ________________________________________________________________________ _______ > > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > > ARSlist:"Where the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > ________________________________________________________________________ ____________ Sick sense of humor? Visit Yahoo! TV's Comedy with an Edge to see what's on, when. http://tv.yahoo.com/collections/222 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.0/887 - Release Date: 7/5/2007 1:55 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.0/887 - Release Date: 7/5/2007 1:55 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
