Rakshit,
What was the hardware and O/S for the machine where you were trying to use the 6.3 User Tool?? Gp George Payne Assistant Director, User Services Information Technology Services University of Texas at Austin 512.232.7513 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rakshit Bhandary Sent: Friday, July 06, 2007 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: Slow user ** I upgraded my user tool from 6.3 to 7.0 and it seems to have done the trick.. Now the user tool is Super fast :) Thanks all.. but i am still not sure what was wrong with the 6.3 version.. On 7/6/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: Rakshit, Start at the beginning. Start with diagnostics to find the problem. Login as an Admin user to the User tool. Tools-->Options-->Logging Turn on all the log options(Active Links, Macro, API, Database, and Filters) Set the "Log File Path" to the path and filename that you want to write the log to. Click ok. Log out/exit the User tool. Login as the same user above. After the Home page opens, Tools-->Options-->Logging and turn off all the logs. Pick through the file and see what is taking so long and if you see any errors. Also check the server's arerror.log file too. If the above approach yields nothing, then try turning on the server logs (API/DB/Filter) to try to isolate the right layer where the time is being consumed. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 7/6/07, Rakshit Bhandary <[EMAIL PROTECTED]> wrote: > ** > I cleared the user cache.. still no improvement.. And i just installed this > server.. There are no workflows other than the ones which comes with the > installation.. > > I had seen this problem earlier also with another server.. is there any > configuration issue which can cause this problem??? ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- Take a break... Have a kitkat... __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
