Shawn, I may be seeing something that is not there... but...
Is your 'Expire DT' field a Date field or a DateTime field? At one point you said: " (DATE = (Expire DT - 15552000) " at another you said: "(270 days or 23328000 seconds)" If your field is a Date field then the value in the field is not stored in epoch seconds the way a DateTime field is. Your problem might stem from what the User tool does to "help you" vs what the server side workflow does to "do what you tell it to do". Just a WAG... but I thought I would check anyway. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 7/5/07, Shawn Stonequist <[EMAIL PROTECTED]> wrote:
Greetings List!! I'm experiencing difficulties with an escalation. We're using Remedy 6.3 I'm having difficulty determining why the correct criteria, when using the specific date of 12/31/07 and running a Run If qualification in the appropriate form, I receive 428 records, while when I us the dynamic date of (DATE = (Expire DT - 15552000) and the exact same criteria otherwise, I receive no results at all- the date is the only part of the criteria that is changed. Here is the troubleshooting I've done so far: I have 2 similar escalations- one that is triggered approximately 9 months (270 days or 23328000 seconds) prior to the value of a Date field, the other that is triggered approximately 6 months (180 days or 15552000 seconds) prior to the value of the same Date field. While there are other criteria used, they are the same for both escalations. When I copy my 9 month search criteria into the Form against which it runs, I received 36 results. This corresponds to the emails that were sent this morning when the 9 month escalation ran- so I know that the criteria itself is correct. When I replace the number of seconds used with that the 6 month criteria (15552000), I receive no results. On a test form, I setup 2 Date fields and a button. When the button is pressed, it adds the number of seconds I have for each escalation to the Date keyword, and displays the results. The 9 month field produces a date of 3/31/08. This corresponds to the value of the Date field of 36 accounts- each of these was issued an email this morning when the escalation ran. The 6 month field produces a date of 12/31/07. This corresponds to the value of the Date field of 428 accounts. None of these accounts received any email notices this morning. I have even tried replacing the 15552000 with (60*60*24*180)- it still failed. Can you please help me to understand why the dynamic date figure is preventing the escalation from being triggered? Many thanks in advance!!! Shawn Stonequist EMNS, Inc.
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