Atul, We have Outlook 2003 SP2 (with all patches), and use a similar process. One of my emails is an HTML form sent by Remedy to managers to approve/deny requests for access to applications or servers. They select their choice and click the Submit button.
The html form posts their selection to an ASP.Net application, which in turn, updates the Remedy ticket. The only thing I see different is that you call a JSP file and I call an ASPX file. I am not a Java developer (yet), but it seems that it shouldn't matter to Outlook. I know in Outlook 2007 Microsoft disabled the ability to post data from a submit button in an html form email...directly within Outlook. You can, however select the option to view the email in your browser, which allows you to post the form data from a submit button. Something to check: In Internet Explorer, Tools > Internet Options > Security > Local Intranet click the Sites button. Are all boxes checked? Click the Advanced button. Is the server with the JSP file listed? Are you trying to Submit the response from the email Preview pane? It has been my experience that html forms that post do not work in the Preview pane, and I have to open the email first. Are you using IE 6 or IE 7? Are the results the same in both versions? Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra Sent: Saturday, July 07, 2007 9:16 AM To: arslist@ARSLIST.ORG Subject: Allow external code execution from Outlook Hi All, In our remedy implementation, we were sending a "resolution email" to the requester when their ticket was resolved. This email is an HTML form with a submit button that executes a JSP code on our server and updates the help desk status. The requester basically accept or reject the solution from the email without getting back to the Help Desk ticket. Now there is a new outlook patch (SR2 for Outlook 2003) where they can not execute the code i.e. nothing happens when they click the "submit". I read up about this Outlook patch and it stops external code execution. But could not find a way to allow code execution from trusted sites (?) I know this is not a remedy question but am hoping someone on this list may have a clue. Regards Atul ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
