It's my understanding that a TR value only exists if it's != to the DB
value- it exists because it's different, so the qualification "TR.field
!= $NULL$" is the same as "TR.field != DB.field".
So ('TR.Assigned To' != $NULL$ AND 'Status' != "Assigned") should work.
Also, sorry if this is obvious, but TR and DB values can onlu be checked
with filters, not Active links.
Chris
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Niu, Jason
Sent: Monday, July 09, 2007 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help with Run-If Qualification
( 'TR.MDS_IT_Assigned_to' !=DB.MDS_I
Qualification:
( 'TR.MDS_IT_Assigned_to' != 'DB.MDS_IT_Assigned_to') AND (
'MDS_IT_Status' != "Assigned")
If action, Message, Error.
Jason Niu
Remedy System & Operation
GETS - Enterprise Systems Management
Email: [EMAIL PROTECTED]
135 W 50th Street, NYC,NY,10020
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rich Wallingford
Sent: Monday, July 09, 2007 10:55 AM
To: arslist@ARSLIST.ORG
Subject: [ARSLIST] Help with Run-If Qualification
Hi all -
ARS 5.1.2
Oracle
Win2k3
Here's my problem ...
I want to give an error message if a tech tries to reassign a ticket
without the status being set to "Assigned". Here's my Run-If
qualification ...
( 'TR.MDS_IT_Assigned_to' != $NULL$ ) AND ( 'TR.MDS_IT_Assigned_to' !=
'DB.MDS_IT_Assigned_to') AND ( 'MDS_IT_Status' != "Assigned")
This is not working.
Thanks
Rich
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