Hey Bob, I beleive the BMC_Person class stores information about the people who manage and depend on the other CIs in your environment. The First question you need to ask yourself depending on your environment is Can People be Configuration Items in your environment? According to me the answer is an overwhelming "yes." People can and should be CIs because they represent an organization's human assets. Therefore, the CMDB should include data about the relationship of an event to the business customers who rely on a service, as well as the relationship of an event to the personnel required to resolve it in the incident management process. This relationship information relies upon data about People CIs.
Because a person's functions can change often, all of this information can get complicated. If someone gains additional technical certifications, that person can now assist on different types of events. Maintaining People CIs in your CMDB can help keep all the information straight. You might argue that most of these attributes and relationships are already maintained in ITSM 7 using the People form however I believe that CMDB is the right way to maintain these relationships which of course would be a painful process for every company to go through and because of which I guess BMC has given us an option of venting our thoughts of implementing the right CMDB with ITSM 7. Hope this helps. -- Regards, Roney Samuel Varghese Mobile : +1 732 618 8582 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
