Sorry, I have done enough complete reinstalls of ARS/ITSM and backup/restores to the dev server since the time I installed the help files that I don't think the paths survived to be corrupted by any patches. Both of my 7.x servers show the application help as uninstalled, so I installed it just now - post ITSM patch 005. The new install I just did from both the IM 7.0.01 and the IM 7.0.02 help setup files places the files in a path that does not contain the /en/ segment, which is what the help link in the 7.0.02 application is looking for. That appears to be a 7.0.02 thing, to add the language directory to the link, but unfortunately the help installer in 7.0.02 is not matching the link in terms of where it places the files on the web server. Looks like a bug to me!!
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, July 11, 2007 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7, Patch 4 - Incident, Change, Problem, SLM ** Troy, Chris, I noticed another problem too in patch 4. The help file paths get a little messed up and you can no longer open help files on your ITSM apps.. I had to relocate by copying the help files to the folders it now expects after the installation of patch 4. I think this path gets overwritten when changes are made to the share application properties form on upgrading to patch 4. Chris, did you face the same issue? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ]On Behalf Of strauss Sent: Wednesday, July 11, 2007 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7, Patch 4 - Incident, Change, Problem, SLM The only errors I saw with patch 004 were with the reports - I conclusively proved that installing patch 003 and 004 (which reapplies 003 files) overwrites the OOB crystal reports with new copies that have the Locale field set back to NULL or in one case the full description of the report, after which they no longer appear in your report console (en_US installations). I am currently executing ITSM patch 005 against my pre-production server - whole new paradigm here - one installer for IM, PM, CM, and/or AM, all languages, previous patches reapplied if needed, etc. We'll see if they finally got this right. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ <http://remedy.unt.edu/helpdesk/> -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ] On Behalf Of Troy Sasso Sent: Wednesday, July 11, 2007 10:15 AM To: arslist@ARSLIST.ORG Subject: ITSM 7, Patch 4 - Incident, Change, Problem, SLM Hey folks, Has anyone run patch 4 for ITSM 7 yet? I noticed in my log files that there were some DEF file failures for Patch 3 & 4, everything prior to those seemed to work just fine during the imports. Has anyone seen this in their patching? Thanks, Troy __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
