Hi Shawn,
I did not find SW00271676 on BMC's website for some reason. Could you help me out with locating the defect? Thanks in advance. Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Thursday, July 12, 2007 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: Bug with AR System email engine V7.0.1 P3 Ian, Thanks for mentioning this. Unfortunately my company has suffered from this as well, so I'll try reverting back to patch 2. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ian Trimnell Sent: Thursday, July 12, 2007 10:13 AM To: arslist@ARSLIST.ORG Subject: Bug with AR System email engine V7.0.1 P3 ** Listers, We have just had an issue with the Email Engine changed to bug status by BMC. Two weeks ago we upgraded our production server from 6.0.1 to 7.0.01 Patch 003. Since then we have had users complaining that they are receiving random duplicate copies of notification emails when tickets are raised, assigned, etc. We are a completely self-build site and don't use any of the Remedy Applications (ITSM, etc.). We logged this issue with our support partner (Fusion) who after looking at it their end passed it onto BMC. We have spent the last week sending log files, configuration files, sample messages, etc., to BMC while they ask stupid questions that were either totally irrelevant to the situation (e.g. "which application are you running?") or asking for log files that had already been supplied. Finally they tested the problem at their end have have discovered that the email engine is sending out random duplicates and that it is a bug. Hallelujah! Needless to say the workaround has come from Fusion - no mention of one from BMC - which is to revert to Patch 002 of the email engine. The defect number, if anyone wishes to know, is SW00271676. This doesn't help those people who installed patch 3 to take advantage of the bugs fixed in the patch release. Bye for now, Ian ________________________________ Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __20060125_______________________This posting was submitted with HTML in it___ Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. __20060125_______________________This posting was submitted with HTML in it___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
