Hi Sita There are a couple of possibilities here:
Just a general note - When you copy a button from one form to another it does NOT automatically copy the workflow attached to that button. There seems to be a bug in the Admin tool whereby the active links attached to the original button are still displayed on the Active Links tab of the copied button after you have pasted it to the new form. If you save the form, close it and reopen it and then look at the new button, you will see that the ‘old’ active links are no longer attached to it. You will either need to create copies of the active links to attach to the new button, or share the existing ALs with the second form (assuming you have retained the same fieldId. In your situation, you are copying a button from one view to another of the same form? The ‘correct’ way to do this is to go to the Views tab of the button and add it to the view you want it in. If instead you have done a copy and paste from one view to another, you will have been prompted to make a decision whether to add the existing button to this view, or create a new button. If you chose to add the existing button to the view, you will still have the existing workflow attached to the button. If you chose to create a new button, it will have no workflow attached as described above. If you have the same button and workflow in both views, working in one view and not the other, you need to look at the workflow itself and see if there is anything there that might stop it firing, such as $VUI$ != “HPD:Helpdesk Support-ReadOnly” or something similar. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID Sent: Friday, July 13, 2007 3:45 AM To: arslist@ARSLIST.ORG Subject: Re: SAVE button in Helpdesk Display-Only form <This is a resend, the earlier email with attached logs do not get thru ☹> Dunno why the save button do not works. I had copied it from the HPD:Helpdesk Support view to HPD:Helpdesk ReadOnly View. When I double click the copied SAVE button, I can see that the related active links are attached. When I update something to the form and click the SAVE button via mid-tier, nothing happen. Why is this so? Any pointers? ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID Sent: 11. juli 2007 11:19 To: arslist@ARSLIST.ORG Subject: Re: SAVE button in Helpdesk Display-Only form Thanks for replying Lunar. I had copied the SAVE button from HPD:Helpdesk support form. When I paste the button into HPD:Helpdesk Support-ReadOnly form, all the underlying active links got copied as well but I really wonder why after clicking the SAVE button, nothing happen ☹ When I double click the SAVE button properties which I had copied, the Selected Active Links are :- (2)RSM:GenericSave (10)HPD:HPD-cmdSave01 (11)HPD:HPD-cmdSave02 Related Workflow: HPD:HPD-cmdSave01 HPD:HPD-cmdSave02 RSM:GenericSave RSM:SC-OnWinOpen01 RSM:SC-OnWinOpen02 Sorry my system info :- AR version 6.3 AR Helpdesk 6.0 AR SLA 6.0 ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID Sent: 11. juli 2007 10:03 To: arslist@ARSLIST.ORG Subject: SAVE button in Helpdesk Display-Only form Dear Listers, I had copied the Save Button from the main HPD:Helpdesk form into the helpdesk display form, but the SAVE button do not works. I would like the SAVE button to save some of the edited fields in the display form? So that when support staff login via web, they can view the helpdesk display form only and they can only update the 2 fields that meant for editing. The rest of the fields are in Read only mode so when they click SAVE button, those 2 fields will get updated. Appreciate if anyone can assist me on this. Best Regards, Siti Hawa Bee My Favourite Quote " No person can be a great leader unless he takes genuine joy in successes of those under him" - W A Nance _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
