If you're using ITSM 7 then I would recommend choosing a starting number HIGHER than any that you've already used (kind of like you do with your paper checkbook if anyone remembers what THOSE are :-) ). There are potentially CHILD forms that would reference the INCident number that might get confused if the primary form were reset to ..0001.
If you're still intent on resetting to 0001 then make sure that you've archived the primary and all the CHILD forms before proceeding. Best of luck, George George Payne Assistant Director, User Services Information Technology Services University of Texas at Austin 512.232.4132 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rami S Ayoub Sent: Monday, July 16, 2007 7:38 AM To: arslist@ARSLIST.ORG Subject: Reset Incident Number ID ** Hi List, How can I Reset the IN Number to start from IN00000000000001., i already have old cases and i want now start from number 1 ? AR Server 7 SQL 2005 Incident and Problem Windows 2003 Regards, Rami __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
