You could create web services on the remedy forms that you want to create and update, then consume these from your website to create/update records. This would use the web service user account and would not require any extra licenses at all. I think that this would be acceptable as this web service user is provided by Remedy for this sort of "integration"
Date: Fri, 13 Jul 2007 11:07:24 -0400From: [EMAIL PROTECTED]: Re: License UsageTo: [EMAIL PROTECTED] OK ... new scenario.If the Remedy login being used from the web site creates an "event type" record in Remedy. Then, an alert fires to a user (or group of users) letting them know that there is updated information for a particular ticket. The end users will then, for example, double click a record (push a button) which will push the updated information to the ticket. In then end, the Web user is only submitting records and it will be up to an actual logged in Remedy user to push the updates to the ticket.Would this be acceptable license usage? On 6/29/07, Payne, George <[EMAIL PROTECTED]> wrote: The funny thing is that a respected Remedy Trainer (who will remainun-named) brought up a very similar question in a class he was teachingon Application Design in the spring of 2006. My solution was to submita ticket to a child and then update the parent with workflow and heassured me that this would be 100% legal based on the current licensingscheme.Hmmm...maybe he was wrong, but I understand that he employed this technique in a recent mid-west installation with a very large customerwho was looking to circumnavigate the enormous licensing fees that theywere amassing.GpGeorge PayneAssistant Director, User Services Information Technology ServicesUniversity of Texas at Austin512.232.7513-----Original Message-----From: Action Request System discussion list(ARSList)[mailto: [EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]: Friday, June 29, 2007 10:29 AMTo: [EMAIL PROTECTED]: Re: License Usage I would also agree that it has been a longstanding license violation.Since theearly days of 4.x at least, the 'read' license was limited tosubmission of newrecords and querying, and modification of records required a change license.When RemedyWeb came out it was possible to make updates to the displayonly Webform that would trigger a filter that would make background databaseupdates bythe Web user, but doing such an update was specifically not permitted due to theclause above. Any other method, including a single user being used bymultipleworkstations, is also such a licensing violation.Louise van HineKTSL LimitedQuoting "L. J. Head" < [EMAIL PROTECTED]>:> ** My understanding is that it would be a violation based on the> 'no group user accounts' policy...I've never read the agreement > myself but understand it as such.>> -------------------------> FROM: Action Request System discussion list(ARSList)> [mailto:arslist@ARSLIST.ORG ] ON BEHALF OF Frank Caruso> SENT: Friday, June 29, 2007 8:58 AM> TO: arslist@ARSLIST.ORG> SUBJECT: License Usage>> ** Looking for feedback on whether the following set up would > violate a license agreement with BMC:> Putting up web sites (not MidTier) where end users can submit and> update records but the web site authenticates with the ARS server> using one ID.> This ID has been granted a Fixed license and each site will have a > unique Remedy ID attached to it. Also, it is possible that many of> the users submitting and updating tickets through these web sites> will have a Remedy login with a Floating license, however, the web > sites will not use that ID to authenticate.> I believe that this would be a violation but cannot find anything> written from BMC that states it would.> Thank you>> __20060125_______________________This posting was submitted with HTML > in it___ __20060125_______________________This posting was submitted> with HTML in it__________________________________________________________________________________UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Wherethe Answers Are"_______________________________________________________________________________UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"-- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com703-376-1249 __20060125_______________________This posting was submitted with HTML in it___ _________________________________________________________________ Local listings, incredible imagery, and driving directions - all in one place! Find it! http://maps.live.com/?wip=69&FORM=MGAC01 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
