Jack,
I think that's not a bad idea. However, also keep in mind that if you
use the DSL, it adds over ten thousand product categorizations that you
will probably want to disable.
Also in my experience, the product categorization part is easy. It's
just a list of all services, hardware, software, etc. that you maintain
and would need to report on. The hard part is operational
categorization, which most companies seem to do wrong. My current
employer did it wrong in my opinion, and they wanted to try it this way.
I'm thinking we are going to change them within the next month, or I'd
send you examples.
Shawn Pierson
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Covert, Jack
Sent: Tuesday, July 17, 2007 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Examples of Product and Operational Categorization
**
Hi guys. I'm getting ramped up to start defining product and
operational categorization for Remedy 7. My first stab is to take our
current CTI''s and split them up by product and then operational type
items. But that seems a bit like fitting a square tube into a round
hole.
Does anybody have any samples of what they used for theirs that
they would be willing to share? I need inspiration!!! Thanks, guys, I
appreciate it.
Jack Covert
Corporate IT
Enterprise Systems Management
Remedy Support Team
Remedy Support Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy
<http://collaborate.mckesson.com/sites/esm/remedy>
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