I had loads of "fun" with this, earlier this year. I ran _many_ different iterations of this before settling on our current solution.
Crystal Reports Server XI is what comes bundled with Crystal Reports Professional and has always been sufficient for Remedy web reporting without licensing a full-blown Crystal server (7, 8, 8.5, 9), but with XI it got trickier. You may install Crystal Reports Server, but tell mid-tier it is using BOXI for the CMS connection or it doesn't do the licensing correctly (ignore the mid-tier documentation). The only way I have ever gotten all of the management consoles for Crystal to install properly are a) install on its own Tomcat server, which then does not work well with mid-tier's tomcat server on the same machine, or install to IIS using .NET instead of java. The latter has become my preferred solution. I have been able to force Crystal Reports to install on the same instance of tomcat as mid-tier (I install mid-tier to use BOTH the tomcat java application server AND web server, otherwise it has no advantage over IIS), but then I never got the configuration management console applications for crystal to load and run properly. My final solution was to put Crystal Reports Server on IIS port 80 using .NET instead of java, which gives me a clean install with all of the management consoles working (otherwise you cannot get to the license settings), and then install mid-tier on tomcat (app server and web server on port 8080) also using a default setup. Then in the mid-tier configuration I specify "BOXI/Crystal Report Server 11 on this machine" and point to the port 80 location of the crystal server. Then on my production (and development, or other production if multiple) mid-tier server (a much more powerful web server) I simply point to the mid-tier server on the crystal machine at port 8080 with the setting "BOXI/Crystal Report Server 11 on a different machine with mid-tier" and let the supporting crystal server dish up the reports over its local mid-tier. This avoids any need to set up shared directories between servers. It sounds contorted, but the default installs of these products don't play well together, and I have the added attraction of Remedy Knowledge Management which wants to install its own, different version of tomcat and has different java requirements, so that in the end each function got its own server. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of HARTWICK, SCOTT G CTR DISA JSSC Sent: Wednesday, July 18, 2007 9:36 AM To: arslist@ARSLIST.ORG Subject: Crystal Report Server XI vs Business Objects Enterprise XI CMS & Tomcat question. (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Can someone explain the differences in the products as they apply to the latest Remedy Mid-Tier 7.0.1p3: Crystal Report Server XI Business Objects Enterprise XI Seems the latest installer directs us to Business Objects Enterprise XI. I can't seem to get a clear answer from the vendor or Remedy, so will keep asking. A follow on question has to do with the Tomcat installation. Crystal wants to install it's own version of Tomcat as does the Mid-Tier installation. Should they or do they need to use the same instance of the installation? Thanks in advance. Scott Remedy ARS Server 7.0p2 SunOS/Oracle Mid-Tier 7.0 Win 2K Classification: UNCLASSIFIED Caveats: NONE ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
