One of the benefit with the MS System Center is the tighter integration with biztalk and sharepoint.
And of cource; much better user interface! -- Jarl On 7/20/07, Pierson, Shawn <[EMAIL PROTECTED]> wrote:
** I would add that a big problem with this is that ITSM 7 is extremely buggy, harder to use than previous versions, and extremely expensive. AR System development is what kept Remedy alive, and by de-emphasizing the strong point of Remedy, I see AR System and ITSM usage declining in the future. I have heard from a lot of people that their management is looking forward to the ITSM release from Microsoft because they think it will be more integrated with other systems. While I think the Microsoft product is not going to be that good in the first release, it will improve, and if BMC does not improve the quality of ITSM and go back to selling AR System itself as a major product, Microsoft will put them out of the IT service management business. Shawn -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, July 19, 2007 7:18 PM To: arslist@ARSLIST.ORG Subject: Re: BUW 2007 Track Sessions Announced ** I think that Susan has a point, and to make a more specific observation, the de-emphasis of the AR System as a development platform, making BMC's defacto focus on it just being a willing and able container for the ITSM/CMDB, has led to less custom work going on these days. This in turn leads to fewer people able to talk about innovative things they're doing, because it's increasingly out of the mainstream that it once would have been in the middle of. Not to say that there isn't custom work, it's just that privacy concerns are probably keeping most govt. apps private, and most private entities are going ITIL/ITSM these days, because that's all that BMC sells to them. Not necessarily blaming BMC for that, just saying that this is a foreseeable byproduct of their product direction, exacerbated by the fact that many of us are neck deep in trying to figure out what the **** BMC was thinking in some of the feature decisions with ITSM. Maybe THAT would be a good breakout - Gap analysis between ITSM 7.0.2 delivered functionality and what customers are actually wanting it to do, both raising awareness for prospective customers and giving some ideas for bridging those gaps for both future and present deployers of the apps. Rick On 7/19/07, Susan Palmer <[EMAIL PROTECTED]> wrote: > ** > David, > > Maybe there is an unspoken message that bmc should be listening too. There generally is no lack of submissions by non-host presenters. Since the advent of the various version 7 products there has been an aura around Remedy that is disconcerting to some degree. Last year we gathered over a 100 topics of interest. This year few if any topics were suggested here. That in itself is very unusual. > > Thoughts to mull over .... > > Susan > > > > > > On 7/19/07, Easter, David <[EMAIL PROTECTED] > wrote: > > ** > > > > > I, too, was disappointed with the dearth of non-BMC presenters. > > > > We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! > > > > Thanks, > > > > > > -David J. Easter > > Sr. Product Manager, Service Management Business Unit > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. > > > > ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook > > Sent: Thursday, July 19, 2007 3:27 PM > > To: arslist@ARSLIST.ORG > > Subject: Re: BUW 2007 Track Sessions Announced > > > > > > > > ** > > I, too, was disappointed with the dearth of non-BMC presenters. I think the submission time was far earlier than it had been in years past - that may have had a bit to do with it. > > > > Rick > > > > On 7/19/07, Bill Estep <[EMAIL PROTECTED] > wrote: > > > ** I didn't see any development sessions. They are all BMC product related. Did anyone see anything that's not BMC product related, but Remedy development? > > > > > > Thanks, we're still trying to decide if we are sending folks. > > > > > > Bill Estep > > > Nemours > > > > > > > > > > > > On 7/18/07, Geoffrey Endresen <[EMAIL PROTECTED] > wrote: > > > > ** For some reason it's not on the list > > > > > > > > I want the session called "Remedy Licenses for Dummies" with tips and tricks to using the minimum amount of floating licenses while staying within the License Agreement. > > > > > > > > -Geoff > > > > > > > > > > > > > > > > On 7/18/07, Jarl Grøneng < [EMAIL PROTECTED] > wrote: > > > > > Pretty much the same, but also > > > > > AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 API enhancements > > > > > > > > > > - > > > > > Jarl > > > > > > > > > > > > > > > On 7/17/07, Jon Chau < [EMAIL PROTECTED] > wrote: > > > > > > ** https://bmcuserworld.com/catalog/catalog/catalog.jsp > > > > > > > > > > > > What are some of the topics that most interest you? > > > > > > > > > > > > I'm interested in: > > > > > > > > > > > > The Definitive Pure Java Single Sign On Integration of Remedy Web > > > > > > Making DVF Development Easier: A High-Level API and a Case Study > > > > > > Taking Advantage of New Features in AR System Server 7.1 > > > > > > > > > > > > Jon > > > > > > > > > > > > > > > __20060125_______________________This posting was submitted with HTML in it___ Private and confidential as detailed here. 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