Yes, you can do a timed event in something like Perl (and cron). We do something like that to push records into our system.
i.e. An outside system pushes records into a table in our Oracle database. We have a view form against that table and workflow (Filters) on the view form that fire on change of a "Status" field from 0 to 1 (Records are inserted with a 0 value). We have a Perl program that does a Remedy API call to modify the record and change the field to 1. (Yes we could have made an Escalation that does the exact thing, but it would only have fired each minute. This way we can fire it every 10 seconds). Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillermo Alfredo Torres Barron Sent: Friday, July 20, 2007 1:30 PM To: arslist@ARSLIST.ORG Subject: Escalation without escalation Hi dear listers Is it possible implement a escalation without use a escalation object?, If yes how can I do it? I have ARS Server 6.3, Oracle Database and Solaris Thanks in advance __________________________________________ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan #2980, Col. Ejidos de Santa Ursula Coapa, C.P. 04850 México, D.F. Tel Directo: 51746520, ext: 8505-2520 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
