Hello Members: Just a reminder to R.S.V.P. to [EMAIL PROTECTED] for this Thursday's meeting.
Please join us for an OC.LA.RUG Meeting on July 26, 2007 from 10:30 AM until 3:00 PM. The meeting will be held at: Kawasaki Motors Corp., U.S.A. 9950 Jeronimo Road Irvine, Ca. 92618 Agenda is as follows: Rajeev Shrivastava, Senior Director - Product Marketing, SupportSoft, Inc. - 10:30 - 11:45 "Power Your Remedy CTS with Advanced Diagnostics and Resolution" Overview: No matter how your support calls originate or where they end up, your company relies upon Remedy applications to track incidents and streamline your IT service operations. But as pressure mounts to reduce IT operations ' costs and increase service levels, organizations are extending the benefits of their CTS applications through diagnostic and resolution technology. In this session, we will discuss industry trends, consequences of these IT trends, and most importantly, how real-time resolution, issue tracking and final analysis capabilities will help you get the most out of your Remedy CTS application. Members will learn: 1. How to increase first call resolution rates by up to 15% 2. How to reduce escalation of Level 1 service calls by up to 20% 3. Decrease desk-side visits by up to 15% 4. Reduce handle time for repeat problems by up to 60% SPEAKER: Rajeev leads product marketing and strategy for SupportSoft's enterprise business globally. His responsibilities include new product introductions, positioning, pricing, partnerships and market expansion. Prior to SupportSoft, Rajeev was part of the management team at BeVocal and instrumental in the company's revenue growth of 150% YOY, making the company profitable and selling it to Nuance for $200 million in February 2007. He has previously led the Call Center & Service product lines for Siebel Systems. Earlier in his career, he ran a small VC fund investing in technology and internet companies in Asia. He was the co-founder and COO of VirtualSoft Systems, a streaming media and broadband company. He started his career at HCL in India and was the Country Head for their CRM and Call Center business unit. Rajeev holds an MBA from the Wharton School at University of Pennsylvania and an undergraduate degree in Engineering from Delhi University. Lunch will be 12:00 - 12:45 Sanjay Taylor - BMC - 1:00 - 2:15 Questions and discussion - 2:15 - 2:45 Lunch is provided and there will be a prize drawing at the end of the meeting. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
