George,
Correct, the qualification that I have now will not show any
groups, this is what I have currently as a work around. I have got it
to work when I add a static group for example "User Services", I have
quite a few groups that will need to see all of the tickets assigned
to them. I have tried all of the qualifications that I can think of
that pertain to assigned group. I have no idea where to go from here.
Thanks for your help.
Brian Skalla
On Jul 24, 10:15 am, "Payne, George" <[EMAIL PROTECTED]> wrote:
> Brian,
>
> The qualification that you typed will only list cases for current USER
> or "No assignee".
>
> If you want to include all cases for your GROUP, you need to make the
> qualification include AssigneeGroup...
>
> Of course, you'll need to determine whether there'll be a static GROUP
> that you want as a part of that table, or, will you be putting in some
> more dynamic lookup??
>
> George Payne
>
> Assistant Director, User Services
>
> Information Technology Services
>
> University of Texas at Austin
>
> 512.232.7513
>
> ________________________________
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Don McClure
> Sent: Monday, July 23, 2007 4:19 PM
> To: [EMAIL PROTECTED]
> Subject: Re: Table qualification for open incidents assigned to the
> group.
>
> Have you tried a slight Boolean modification:
>
> (( 'Status' != "Closed") AND ( 'Status' != "Resolved") AND
> ( 'Status' ! = "Cancelled"))
>
> AND
>
> (( 'Assignee Login ID' = $USER$) OR ( 'Assignee
> Login ID' = $NULL$))
>
> I took the liberty of some whitespace--important point is that the
>
> 'Login ID' checks must be in one set of parentheses--else
>
> de Morgan's law will undo your logic!
>
> >>> BeXpress <[EMAIL PROTECTED]> 23-Jul-07 4:02 PM >>>
>
> I hope some of you guys can help me with this, I submitted this to
> Remedy support over a month ago and cannot get an answer. I have
> created a table field in a form to display incidents that are assigned
> to the group with no individual assignee and open incidents that are
> assigned to the other members of the group that you are in. The
> problem that I am running into is that in the table you can only see
> the incidents that have no assignee and the incidents that are
> assigned to you. The incidents that are assigned to members of your
> group are not displaying. Here is the qualification that I am using:
> (( 'Status' != "Closed") AND ( 'Status' != "Resolved") AND
> ( 'Status' !
> = "Cancelled") AND ( 'Assignee Login ID' = $USER$)) OR (( 'Assignee
> Login ID' = $NULL$)
> Please let me know what changes need to be made to it.
> We are running ARS 7.01, Windows 2003, SQL
> Let me know if you need anymore information.
> Thanks
> Brian
>
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