Carey, I've thought about this as well, and I will test it but I have a feeling that three seconds may be too long of a delay.
Thanks, Shawn -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, July 30, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: Re: How to delay a change fields Shawn, Well... you could try to refresh the table immediately... then also add an "on interval" active link to try it again in a few seconds. (I think three is the shortest limit.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 7/30/07, Pierson, Shawn <[EMAIL PROTECTED]> wrote: > ** > > > Good morning folks, > > I'm trying to fix the ITSM 7.0 Change Request module's approvers tab. > When you add an approver, you have to manually hit the Refresh button, > which often leads my users to believe that the approver was not added. > > In normal circumstances, the way you fix this is by setting up your > active link to have Action #1 Open Dialog, Action #2 Change Field to > refresh the table after you close the dialog box. Unfortunately, BMC > chose to use a Run Process command to add the approver, which means > that there is a delay between when the user hits save and the dialog > closes, and when Remedy actually creates the approval record. > > So what I'm trying to do is to find a good way to do the refresh, but > after waiting a second or two. I've considered some ideas that sound > bad to me, such as popping up a box saying, "Your Approval is being > processed" every time, which forces the user to hit "OK" and gives > Remedy enough time to create the approver. However, this would really > annoy my users and be about as bad as approvers not showing up after > you add them. > > So any other suggestions? How have others who have implemented ITSM 7 > gotten around this problem? > > Thanks, > > Shawn Pierson > 5444 Westheimer Rd > Houston, TX 77056 > (713)989-7226 Private and confidential as detailed here. If you cannot > access hyperlink, please e-mail sender. > __20060125_______________________This posting was submitted with HTML > in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Private and confidential as detailed <a href="http://www.sug.com/disclaimers/default.htm#Mail";>here</a>. If you cannot access hyperlink, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
