I'm going to try this both ways thanks everyone I own you a cold one :) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, July 31, 2007 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: incoming email added as an attachment
Well, the email will be in AR System Email Messages, and the related attachment in the AR System Email Attachments form. But yea, you're on the right track. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Dan Caissie <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 07/31/2007 01:45 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: incoming email added as an attachment Tony when an email comes into Remedy will a copy of it be in it's original email format added to the AR Email Attachments form? If so then I could just do a push fields action correct. Dan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, July 31, 2007 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: incoming email added as an attachment Oversimplifying a bit ... but just push fields and include the attachment field from email message to the attachment field on the form you want to store it in (hpd whatever) -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Dan Caissie <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 07/31/2007 01:26 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: incoming email added as an attachment That is correct that's what I have right now and it's working without a hitch until now What they want is kind of over kill but I can only debate with them for so long. Dan Caissie -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, July 31, 2007 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: incoming email added as an attachment I don't think that's the case. Aren't all incoming attachments visible in the AR System Email Message form? Even if they're free-form emails without using templates? -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Rick Cook <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 07/31/2007 01:21 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: incoming email added as an attachment ** Seems like this should be doable. For attachments to work with email, though, you have to enable and use email templates. I know, that's a deal with the devil, but that's what the docs and support say. If you're ok with the templates, the docs show how to do what you want. Rick On 7/31/07, Dan Caissie <[EMAIL PROTECTED]> wrote: ** I have been asked if when an email goes into Remedy to create a Ticket if the system can also add the original email as an attachment to the ticket. They are telling me this is needed for auditing, as some people are approved requesters for new or terminated users and the auditor needs to see the original email I'm being told. 6.3, server 2003, SQL Thanks Dan Caissie __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ -- Rick Cook Cook Enterprises 253-278-4112 __20060125_______________________This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. 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Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
