...and that's why I shouldn't work on the weekends. Thanks Roger!
Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Sunday, August 05, 2007 7:02 PM To: arslist@ARSLIST.ORG Subject: Re: ARDBCFields not populating in overview console ** You are pulling from two different forms. The Incident Management Console uses the HPD:Helpdesk form and the Overview Console uses the SHR:OverviewConsole form. -----Original Message----- From: Gayford, Matthew C. <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Sun, 5 Aug 2007 5:02 pm Subject: Re: ARDBCFields not populating in overview console Yep, I've got it mapped on MAINHELPDESK with the appropriate field IDs (same on Overview and Overview Template form). I rebooted and the column works fine in the incident management console but not on the overview console. Matthew C. Gayford Technology Support Specialist Information Technology Systems Division University of North Carolina at Wilmington (910) 962-4357 -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Roger Justice Sent: Sun 8/5/2007 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: ARDBCFields not populating in overview console Have you mapped the field in SHR:ARDBCFields and restarted to plugin/server. -----Original Message----- From: Gayford, Matthew C. <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Sun, 5 Aug 2007 1:51 pm Subject: ARDBCFields not populating in overview console ** Greetings ARS Listers, I've been asked to add two columns to the overview console and incident management console. I was able to add the Site field to the overview and incident management console after mapping it in ARDBC Fields and it worked without error. Now I'm trying to add the Requestor ID field and the field only populates when on the Incident Management form and not the Overview Console. I checked the permissions on the column and they are set exactly as the Site column. I know the ARDBC mapping is working since the requestor ID loads in incident management but I know I'm missing something - perhaps there is an additional Form GUID I need to map Requestor ID to (?). Thanks in advance, -Matt ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" ________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com <http://www.aol.com?ncid=AOLAOF00020000000437> . __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
