Thanks Nicholas for the posting re: KM-000000023868. I just encountered this issue in the last couple of days and I spent a while (banging my head against the desk) looking at these filter this afternoon trying to figure out what was wrong. It is such a subtle and unexpected difference that I didn't even notice the second set of single quotes.
Jason -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hromyak, Nicholas (DHCS-ITSD) Sent: Tuesday, August 07, 2007 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Newbie Question - {ITSM Auditing Bug Fix} Hopefully, your (Sean's) previous admin had already addressed the Audit trail not recording individual reassignments listed in bug SW00219969. KM-000000023868 Changes to Assigned to Individual+ and/or Assigned to Group+ are not showing in the Audit Trail. If it has been addressed than a report on the SHARE:Audit or SHR:Audit will get you the information. Good luck. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher Sent: Tuesday, August 07, 2007 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Newbie Question Sean, Which application are you running? I've been involved in both a custom house and Applications. The most likely location is either SHR:Audit (CSS) or SHARE:Audit (ITSM), but, there was a time in ITSM (pre-6.0) where the audit entries were going directly to a field on the Help Desk form. I don't specifically remember if the assigned individual passed to the Audit form OOB or not. Chris Pickering -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier Sent: Tuesday, August 07, 2007 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Newbie Question Thanks Roger! Do you know if there is a standard place within the DB where a history of a tickets assignments are kept? All of the assignments show up in the audit trail, but I'm not sure where they are stored. I looked in a few tables that were named as if they would have audit info, but no luck. Nall, Roger wrote: > > Sean, > > Many of us have started our Remedy career the same way. You say you > have ARS (Action Request System) 6.03. Remedy is a very unusual > creature in that you can use ARS to build your own applications. Or > you can install the Remedy OOB applications such as Help Desk, Asset > Management, Change Management, etc which run on top of ARS. > > I have to profess that I am a custom Remedy person. I have never seen > the OOB applications. If the functionality to track assignment > information was not built into a custom application then it would not > exist. I have no idea if that functionality is built into the OOB > applications but my guess would be that it is. > > HTH, > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile USA > Desk: 813-348-2556(New) > Cell: 973-652-6723 > FAX: 813-348-2565 > sf49fanv AIM IM > RogerNall Yahoo IM > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Sean Fournier > Sent: Tuesday, August 07, 2007 1:59 PM > To: arslist@ARSLIST.ORG > Subject: Re: Newbie Question > > Hi all, thanks for the quick replies! Here is the info as far as I > know (this whole thing was kind of thrust upon me last minute) Hope > this helps, let me know if you need anything else: > > Remedy Action Request System V.6.03.00 (There were some custom tables > added to the DB I believe but for the most part the install is OOB) > SQL Server 2000 Windows XP > > > Thanks again for any help you can provide! > > > Sean Fournier wrote: >> >> I'm new to ARS so I hope this isn't a really dumb question. I'm > looking >> for a way to find out who a ticket was first assigned to. I've been >> looking through some of the audit tables and not really finding a > history >> of the ticket assignments. Am I missing something fairly obvious? >> Any help would be greatly appreciated. Thanks!! >> > > -- > View this message in context: > http://www.nabble.com/Newbie-Question-tf4231374.html#a12039251 > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Newbie-Question-tf4231374.html#a12039636 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
