Classification: UNCLASSIFIED Caveats: NONE I figured out how to make Firefox search the Remedy Knowledgebase on the BMC support site.
If you install the add-in to view the page in an IE window within Firefox, you can access the site by changing the page rendering engine just before the search is initiated. Scott. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Thursday, July 26, 2007 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: Say what about that knowledge base? Um. Microsoft is it's own standard which is different from being "the standard". My issue with IE is that it is so integrated into the OS, that a lot of information can be collected just going to a web site. Other browsers are not so integrated and retrieving some of that info is not as easy. My personal preference is to use Fire Fox or Opera when surfing the Internet. I regulate IE use to a very limited number of sites. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Thursday, July 26, 2007 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Say what about that knowledge base? Exactly, in a way Microsoft really is the standard. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Thursday, July 26, 2007 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Say what about that knowledge base? Actually I think that Fire Fox is closer to the published browser standards than IE which incorporates a lot of Microsoft standards. A lot of folks code to IE and that will result in a compatibility issue because of the Microsoft standards. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Thursday, July 26, 2007 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Say what about that knowledge base? I imagine most sites are geared towards IE. I suspect Firefox has to work on making their browser compatible. I tried Firefox, but did not really care it's feel. Of course I dislike IE 7 also. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Thursday, July 26, 2007 8:48 AM To: arslist@ARSLIST.ORG Subject: Re: Say what about that knowledge base? and not only this, but I am looking at a support document that says that IE 7 is not compatible with AR products. O.o. -- Regards, Louise van Hine KTSL Limited [EMAIL PROTECTED] Quoting Rick Cook <[EMAIL PROTECTED]>: > Ironically, there was a time not that long ago that I could get the KB site > to work WITH Firefox, but not with IE. That was before they 'fixed' it, > though. > > Rick > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox > Sent: Thursday, July 26, 2007 6:20 AM > To: arslist@ARSLIST.ORG > Subject: Re: Say what about that knowledge base? > >> - it makes no sense that with a major browser platform one can't use >> that site! > > Especially considering how much support costs. > I mean ... *seriously* ... > > > > On Jul 26, 2007, at 7:03 AM, E. Louise van Hine wrote: > >> Yes, I felt a bit silly asking the question before dragging IE back >> out of its dungeon, and got the search function to work but not with >> multiple free text terms - even when I know the article is there. so I >> AM going to try Stephen's tool suggestion. >> I logged a call anyway - it makes no sense that with a major browser >> platform one can't use that site! >> >> >> -- >> Regards, >> >> Louise van Hine >> KTSL Limited >> [EMAIL PROTECTED] >> >> >> >> Quoting "Shellman, David" <[EMAIL PROTECTED]>: >> >>> Re: Say what about that knowledge base? >>> >>> It wouldn't work for me with Fire Fox. When I logged issue with >>> support, the answer was Fire Fox is not supported. Once I switched >>> to IE and allowed pop ups for the site I had no problem. >>> Dave >>> -------------------------- >>> [EMAIL PROTECTED] (Wireless) >>> >>> ----- Original Message ----- >>> From: Action Request System discussion list(ARSList) >>> To: arslist@ARSLIST.ORG >>> Sent: Thu Jul 26 06:36:15 2007 >>> Subject: Say what about that knowledge base? >>> >>> I haven't been able to get a search to run on the BMC Knowledge base, >>> even when I select a product. I have just put in a support request >>> for it, but perhaps someone else has a tip or trick for running a >>> search, because keyword searching with that top panel does not seem >>> to function without a huge JSP error. >>> Could it have something to do with running Mozilla Firefox 2.0? >>> >>> -- >>> Regards, >>> >>> Louise van Hine >>> KTSL Limited >>> [EMAIL PROTECTED] >>> >>> _____________________________________________________________________ >>> __________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> ARSlist:"Where the Answers Are" >>> >> >> ______________________________________________________________________ >> _________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> ARSlist:"Where the Answers Are" > > ________________________________________________________________________ ____ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
