David,
Regarding "If you have other questions, feel free to post them and I will answer them as best as I can.", thank you David, for posting this information and your continued participation in this online forum. Q: Will the unlicensed AR Server, which presently runs in Evaluation mode with 3 fixed licensed and a 2000-record limit per table, still be available with v7.1? Q: Will we (Remedy developers) now have the ability to run AR Server (in Evaluation mode) on our own personal computer with the other Remedy applications (Change, Asset, etc) without having to purchase licenses for the applications? These applications cost 10's of thousands of dollars, which places them completely out of reach of 99% of Remedy developers who want to learn more about your applications and increase their programming and administration knowledge and experience of Remedy products on a home computer. If the answer to both questions is 'Yes', then this will probably be the happiest Friday I have experienced :) Thank you. Stephen ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, August 09, 2007 8:46 PM To: arslist@ARSLIST.ORG Subject: FAQ for Customer enforced licensing model in AR System 7.1.00 part II Q: How will BMC monitor my usage? A: BMC will not actively monitor your usage. BMC trusts its customers to self-report their usage and notify BMC or BMC partner when licenses are added or removed so that customer billing matches usage. Q: You mean no one from BMC will ever check on my usage? A: BMC reserves the right to audit any customer if it appears that a misuse of licenses has occurred. This would typically be initiated by the customer sales representative and would typically involve an interactive conversation with the customer to determine actual usage as compared to purchases. Q: Can I still request BMC to help me with my own self-audits? A: Yes. BMC will still assist those customers who wish to ensure that they are in compliance with their license contracts. Q: How will I know what I've purchased? A: BMC can, upon request, provide a reconciliation report that documents all purchases made. These purchases can then be compared to the usage report to determine compliance. We hope to provide this report in the future as a self-service option through Support Central. Q: I've written my own AR System application and want to make sure I get paid for licenses. How will I do that if there are no keys? A: While BMC does not require customer to submit their usage reports, partners or independent developers may make such requirements of their users. This would enable a partner or independent developer to audit a customer's usage remotely. Q: If I've written my own application, do I have to change anything to be able to use this new license key model on AR System 7.1.00? A: No. All license requests from the applications are unchanged. In other words, applications will still query the server to determine if an application is licensed and AR System will still return the answer in the same format as it currently uses. The only difference is that AR System will determine if there is a license without the need for a key. Q: What about my existing AR System Server? How will my licenses be converted to this new model? A: During an upgrade, AR System 7.1.00 will automatically convert an existing .lic file to the new model. In addition, after installation, the ability to import a previously created .lic file will be available within the Administration Console. Q: So it will update the .lic file? A: No. Licensing in AR System 7.1.00 is now kept within the database, not in a file. The .lic file will no longer be needed in AR System 7.1.00. Q: What about servergroups? How will they work if there's no .lic file anymore? A: Servergroups will all point to a common database - and thus each server in the group will have access to the same license information. It is no longer necessary to have unique licenses for floating users, for example, on each server. Q: So can I have multiple rows of user licenses per server like I had in my .lic file? A: There is no need for this anymore. Only one row per license type is needed and represents the maximum number of licenses for that type. For example, if you used to have rows within the .lic file that represented keys for 10, 15, and 30 users each; those rows would be collapsed into one row that had 55 user licenses defined. Q: But each server requires a unique key - so I need multiple rows for servers, right? A: Yes. Servers are unique rows, so you will see one row per server. However servers are the only license type that now requires multiple rows. Q: If I don't want to use an application anymore, how do I remove the license? A: The Administration Console still has the ability to delete any license. In addition, you can set the number of licenses for a given application to "0" to indicate that it is unlicensed. Q: Will trial licenses be available for applications? A: Since no keys are used for applications, the concept of "trial" no longer applies. Trial licenses will be available for the AR System server and will include an expiration date. Q: So how can you control trial implementations? A: BMC will monitor when software applications are downloaded from our Electronic Product Distribution (EPD) site. A BMC sales representative will be contacting any customer that downloads software that they did not purchase to assist in the trial process. Q: This is all overwhelming. Will any specific documentation be provided on all these changes once AR System is released? A: Yes. There are special sections within the documentation that go into detail on all these changes to ensure BMC customers understand the new license key model and usage reports. If you have other questions, feel free to post them and I will answer them as best as I can. Thanks, David J. Easter Product Line Manager <http://www.bmc.com/> AR System - BMC Service Management Business Unit __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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