This was fixed in 7.01 patch 3. Kelly Gatewood
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wilson, Bruce B Sent: Wednesday, August 15, 2007 14:26 To: arslist@ARSLIST.ORG Subject: Status of Uninstalling Crystal Reports redistributable files defect ** What is the status of the below issue? The workaround fix for this issue on 7.0.01 Patch 002 was to disable uninstalling Crystal Reports redistributable files until the formal fix is put in place. I don't see any reference of a formal fix in the recent what's new document for version 7.1.0 The Disposition of the issue is "Verified". The Resolution of the issue is "Fixed". Bug Number Description SW00257321 If you selected the Crystal Reports option when you installed BMC Remedy User 7.x, uninstalling BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft Visual Studio to stop working. (If you did not install Crystal Reports with BMC Remedy User, this problem does not occur.) If Microsoft Office 2003 or Microsoft Visual Studio stops working, the affected computer must be returned to a restore point that predates the BMC Remedy User uninstall or reimaged to repair the corruption. This issue is caused by the Business Objects Crystal redistributable that is bundled with BMC Remedy User. The corruption occurs when the BMC Remedy User uninstaller calls the uninstall script of the Crystal MSI. BMC Software is working with Business Objects to resolve this issue. In the short term, this issue will be fixed by disabling the Crystal Reports uninstaller in the BMC Remedy Action Request System(r) 7.0.01 Patch 002 BMC Remedy User uninstall script. But the problem remains in all previous versions and patches of BMC Remedy User 7.x. In addition, an entry for Crystal Redistributables still appears in the Add or Remove Programs dialog box of the Windows Control Panel. Running the Crystal Reports uninstaller from that dialog box or from a previous version of BMC Remedy User 7.x will cause this issue to occur. Workaround: Until this problem is permanently resolved, BMC Software recommends that you do not uninstall BMC Remedy User 7.x. Instead, install new versions of BMC Remedy User 7.x without first removing the currently installed version. We are waiting on deploying a more recent version of the Windows User Tool until this problem is fixed. Any information will be helpful to us. Thank you, Bruce Wilson Datastream Consulting, LLC __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
