Glad you got it working
Usually the DO field works. i.e. Say your form is MyForm, the Diary
is WorkLogDiary, and the 0 length DO field is zTmpWorkLog.
I do an Active Link on Display of MyForm
(In your case it could have been the first AL on button click)
Action 1: Set Fields
Read Data for Field From: MyForm
Set Fields If: 'EntryID' = $EntryID$
Set zTmpWorkLog = $WorkLogDiary$
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jill E
Sent: Tuesday, August 21, 2007 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Diary field copy
Fred,
Unfortunately the 0-length display-only field would always come back
blank for me when I tried this approach. This made me think to create a
0-length (optional) character field and I just imported the work log
field into it in addition to the diary field. That worked like a charm.
Hacks don't need to be beautiful. :-)
Thanks for the suggestions.
Jill Anderson
NDSU ITS
[EMAIL PROTECTED]
On 8/20/07, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:
> Do a set fields to pull the complete diary entry into the form before
> pushing it over to your new record.
>
> I usually pull it into a 0 length Display Only character field and
> then push that to the new record
>
> Fred
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Jill E
> Sent: Monday, August 20, 2007 2:57 PM
> To: arslist@ARSLIST.ORG
> Subject: Diary field copy
>
> Hello list,
>
> I have a question relating to diary fields (CLOB).
>
> As part of an "upgrade" to ITSM 7, I am trying to make it as easy as
> possible to get work in progress out of our home-grown Remedy
> application into Incident Management. To accomplish this, I have made
> a complete copy of the form (with many modifications since it should
> be read-only and many fields aren't relevant outside the context of
> the old
> application) and data in the new Remedy. I have added a button for
> "copy to Incident" to the old form that will open an incident window
> and set as much of the ticket data as possible, allowing for a person
> to add data, as necessary, to fit in the new application before saving
> the incident.
>
> Where I am stuck is with a work log (diary) field. I haven't been
> able to figure out how to retrieve the old entries of the diary, only
> the current entry. I can see the complete diary entry in the form if
> I click the diary editor button but setting a field to $Work Log$
> results in only the current entry to be set, not the entire diary. I
> don't want to explode the entries, just copy all of the diary into one
> Work Info record with a "copied from old system" summary.
>
> Is there a special trick to copy diary fields using open window/field
> mapping or by preparing the old data when it is exported/imported? Or
> by another method?
>
> AR 7.0.01 patch 3
> Red Hat Linux 64bit
> ITSM 7.0.02 patch 5
> Oracle 10.2 64bit
>
> Old app is AR 5.01/Solaris/Oracle 9.2
>
> Thanks.
>
> Jill Anderson
> NDSU ITS
> [EMAIL PROTECTED]
>
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