When I went, we had a projector that had a picture of an airport at the front of the room with identifiers of some sort on locations of the airport.
Then there were a few groups of people that were divided up. They used less specific terms, but they set up the first group to function as the call center, the second was level two, there was engineering, and I think management that just served to communicate between the groups. We each had different "names" for things, so the call center had to pass their information off to another group, who translated it, then the final group had to translate it again before giving the person running the demo a code to take away the alert on the airport map at the front of the room. It was interesting, but I wouldn't want to pay for it. BMC regularly offers free airport simulations for my company. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, August 22, 2007 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' Awesome! Please tell me more about the simulation. I asked the BMC sales guy, but he refused to give me any real details. He just kept saying, "It's great...it's great. You've GOT to do it." -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, August 22, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' Actually, my ITIL training involved a Quake Team Arena simulator instead. :-) Just kidding, but the "flight simulator" is supposed to be the airport simulation. The airport simulation is basically just a more complex version of that game where you have a line of kids passing a message down the line, where it gets scrambled worse each time. ITIL supposedly helps stop the scrambling of the message. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, August 22, 2007 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' Excuse my ignorance, but there's a flight simulator in BMC's ITIL training?! I remember a BMC sales guy mention something about an airport simulation, but never anything about a flight simulator. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, August 22, 2007 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** I don't know if this is done for everyone, but our BMC sales rep arranged for the I.T. management of my company to get the flight simulation portion free. It doesn't hurt that we're up the street from BMC's headquarters, but they might be able to arrange something like that. ITIL doesn't work if only the Remedy folks are on board. You basically need everyone in I.T. to get certified before it starts to become useful. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, August 22, 2007 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Ah - quite right - the Flight Sim is definitely a classroom situation. I highly recommend it, though, for those who can bring an ITIL instructor on site. Rick ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 8:04 AM To: arslist@ARSLIST.ORG Subject: Re: BMC's Web Based ITIL Training Course vs Others' ** Rick, you are probably talking about on-site course. My best guess is the BMC's WBT doesn't have the BMC Flight Simulator. Can anybody confirm? On 8/22/07, Rick Cook <[EMAIL PROTECTED]> wrote: ** I took BMC's a year or so ago - if you get the one with the BMC Flight Simulator in it, I found that to be a big help, as did the rest of the class, in making ITIL more tangible. It did include a proctored (required for cert) exam at the end. Rick ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Ray T. Sent: Wednesday, August 22, 2007 7:33 AM To: arslist@ARSLIST.ORG Subject: BMC's Web Based ITIL Training Course vs Others' ** Listers, I am trying to figure out the best place to take web based ITIL Foundation course. BMC's seems to be a terrible deal. BMC offers Web Based ITIL Foundation course for US $499, with 16 hours of course material, no exam. It appears that the course is hosted at itsmcampus.com <http://itsmcampus.com/> . http://services.bmc.com/education/register/class_details.cfm?orgin=Custo mer&IDc=1&cid=90174166.0 Going to itsmcampus.com <http://itsmcampus.com/> directly redirects you to campus.itpreneurs.com <http://campus.itpreneurs.com/itpreneurs/catalog/catalog_cart.aspx> , where a course with similar name and 16 hours of instructions, PLUS 1 hour for certification exam is available for $299. http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?prod uctId=31&tabId=0 <http://campus.itpreneurs.com/itpreneurs/catalog/catalog_detail.aspx?pro ductId=31&tabId=0> Is BMC's 16 hour course material the same as itpreneurs.com <http://itpreneurs.com/> 's? The price difference is huge. Is BMC offering other's course at an almost 100% markup? 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