I did misquote myself on the Cats - Tier 2 would be "Software" and Tier 3 would be "Laptop". The CI would be the specific laptop, and the product cat would show the software. Keeping the Tiers generic keeps them short and flexible and easy to maintain, too.
Rick On 8/22/07, Pierson, Shawn <[EMAIL PROTECTED]> wrote: > > ** The problem is that in what appears to be the new "recommended" way, > Install would be Operational Categorization Tier 1, Microsoft Project would > be the Product Name, and your laptop would be a CI that is related to the > ticket. > > I agree with you though, I prefer the old way better. > > -----Original Message----- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Wednesday, August 22, 2007 10:21 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Operational Categorizations > > ** I like the old way better, with a twist, to accommodate the Product > cats. Think of it in terms of a sentence, from the user's perspective: > > I need to have a <cat 1> of <cat 2> done to my <cat 3>. > i.e. I need to have an *Install* of *Microsoft Project* done to my *Laptop > *. Then the Product cats can list the details of the hardware/software > being installed/fixed, etc. > > *Rick* > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn > *Sent:* Wednesday, August 22, 2007 8:08 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Operational Categorizations > > > ** > > Good morning, > > We've had a meeting and the management wants to consider reversing the > Operational Categorizations. It doesn't really make sense to me, but I > thought I'd post it here and see if anyone else has done it, and if so, what > ramifications you've run into. > > In the normal way that BMC suggests, you do something like: > Tier 1 Tier 2 Tier 3 > Patch Server > Patch Client > Install Server Software > Install Server Hardware > Install Client Software > Install Client Hardware > > However, the way they are proposing would be more like: > Tier 1 Tier 2 Tier 3 > Server Patch > Server Install Software > Server Install Hardware > Client Patch > Client Install Software > Client Install Hardware > > To me I can see how it would add extra steps, plus reduce the usefulness > if you need something that doesn't have a Tier 1 in the new format, such as > if you have a Blackberry patch and there is no "Patch" on Tier 1, how do you > select it? I'm curious if there are any other gotchas out there. > > Thanks, > > Shawn Pierson > 5444 Westheimer Rd > Houston, TX 77056 > (713)989-7226 > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
