** I have the same issue after I configure the Group but my SLM is working over the weekend ?
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Thursday, August 23, 2007 11:16 PM To: arslist@ARSLIST.ORG Subject: Re: SLM and Business/Holiday Time Segments Rick, Peter, Thanks for your help...I found where to relate the time segments to the entities and its working great! Much appreciated! Eli ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, August 23, 2007 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: SLM and Business/Holiday Time Segments ** You need to set up Business Time Segments for both your normal work schedule and your holidays, and then you may optionally set up work hours for each Support Group, though it's really only necessary for those groups whose hours are outside the main ones for each company. Rick On 8/23/07, Lammey, Peter A. <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: ** I believe that you can now set the Business Hours and Holiday schedule and link them to the Support Group. If you look in CTM:SupportGroup there is a tab "Business Hours and Holidays". It is here that you can set the hours for the group and also indicate which Holiday tag the group will recognize. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Thursday, August 23, 2007 2:12 PM To: arslist@ARSLIST.ORG Subject: SLM and Business/Holiday Time Segments ** So there's a new Business Time app in ITSM 7 and it changes the way one must go about linking availibility to a service level target. Either I'm missing something in the documentation or there's no cut and dry way to do this. Some of our techs only work monday - friday so how do I avoid having them miss SLT's over the weekend? Any guidance on this would be greatly appreciated!! Thanks in advance! Eli __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
