Hi Dave, We have all the requirements satisfied and checked, i.e. Outlook client is installed on the server, the window account has all the rights needed, and the profile for the account is also tested to send and receive email via outlook with no problem, the email engine is running by the account, etc.
Thanks lot! Jerry *** Non-Public: For Internal Use Only *** -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Monday, August 27, 2007 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Problem with setting email engine with MAPI Jerry, Not sure if you found this but you need to install the Outlook client so that the system can access the Outlook api's. Also the email engine must run as the account that owns the mailbox. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Zhou Sent: Monday, August 27, 2007 10:49 AM To: arslist@ARSLIST.ORG Subject: Problem with setting email engine with MAPI Hi List, We change our email from SMTP to MAPI protocol and have checked all requirements for the profile, domain account according to Remedy's documentation more than once, but still could not make it work, and got the following errors when running the email engine in the debug mode. could any one has encountered this before and/or some ideas why we get these kind of exceptions, is something wrong with the MSMAPI32.DLL or something else: DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITra nsport,[EMAIL PROTECTED] An unexpected exception has been detected in native code outside the VM. Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred at PC=0x394034D Function=DeinitMapiUtil+0x89 Library=C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL Current Java thread: at com.remedy.mail.mapi.MAPINative.getMessageTo(Native Method) - locked <0x144f8520> (a java.lang.Class) at com.remedy.mail.mapi.MAPIMessage.getHeader(MAPIMessage.java:49) at javax.mail.internet.MimeMessage.getAddressHeader(MimeMessage.java:656) at javax.mail.internet.MimeMessage.getRecipients(MimeMessage.java:482) at com.remedy.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.ja va:381) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:2 04) - locked <0x105b4b40> (a java.lang.Object) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Thanks! Jerry ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
