Hi Emad, I've found that in SLM 7+, they've re-written how the records are started. You should have a bunch of filters attached to HPD:Help Desk that show the start, stop, pending, etc. If they aren't there, you can regenerate them: Go to the Application Admin Console, Custom Config, Service Level Management, Config Application Settings, Data Sources Click on the HPD:Help Desk entry, then select the 2. Create Filter button. J.T.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of john rosquist Sent: Monday, August 27, 2007 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: !HELP! - SLM does not move from attached status ** What are the terms and conditions? (this determines if the sla will attach) What are the start when and stop when conditions? John ----- Original Message ---- From: Emad Zaky <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Monday, August 27, 2007 4:31:42 PM Subject: !HELP! - SLM does not move from attached status ** Hi, ORacle 10g Solaris 10 SLM 7.0.3 AR system 7.0.1 Patch 3 ITSM Patch 4 I tried creating a bunch of SLA's and the correctly attach themselves to the incident and the status is "attached". The problem is they never move from this status. I checked the generated filters and noticed this qualification on the milestone filter: ( 'Status' < "Resolved") AND ( 'zD_TADOccurred' = "SL221932505200RtLo4wBSSHQABaYA" ) The problem is that on the Help Desk form the value 'zD_TADOccurred' is always null so this filter does not fire. Anyone seen this before?? Regards, Emad __20060125_______________________This posting was submitted with HTML in it___ ________________________________ Yahoo! oneSearch: Finally, mobile search that gives answers <http://us.rd.yahoo.com/evt=48252/*http://mobile.yahoo.com/mobileweb/one search?refer=1ONXIC> , not web links. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
