When I had that issue, BMC support had me add both to the mid-tier
configuration. You would think that they would use whatever you supply
rather than the FQDN, but perhaps that's yet another "feature" recently
added.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling
Sent: Tuesday, August 28, 2007 10:29 AM
To: arslist@ARSLIST.ORG
Subject: RESOLVED: Server Name Config Question (ITSM 7)
**
Ok, so I pulled my head out of my...and figured out why the
flashboards weren't working (account info during logon wasn't using
FQDN...DUH!!!)
I'm still curious though why my email notifications would go out
using "server=server.domain.com" - any idea where this is saved?
Thanks again and I apologize for my lapse of sanity this morning
:)
-Eli
________________________________
From: Eli Schilling
Sent: Tuesday, August 28, 2007 8:24 AM
To: 'arslist@ARSLIST.ORG'
Subject: Server Name Config Question (ITSM 7)
Does anyone know all the locations where one would configure
server name information for ITSM 7?
When I first built my system I did NOT use the FQDN of the
server. When I installed mid-tier I did NOT use the FQDN. However, the
first email message to go out included the URL:
http://server/arsys/blah.blah.blah/...&server=server.domain.com...
Well, I don't have the FQDN configured in mid-tier so obviously
the link doesn't work. So I went into mid-tier and added a new server
using the FQDN. I changed all server options to use the new FQDN server
name and deleted the non-FQDN server. I flushed mid-tier cache and
restarted AR server. Now my flashboards are broken; stating that the
server is not present in the configured servers list - non-FQDN name.
Where do I go to sync everything up to use the FQDN server name?
What am I missing?
Thanks in advance for the help! I'm on my second monday this
week...
-Eli
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