David, it's definitely a new product, you should not proceed in the implementation any faster than your organization can keep up, and consultants would definitely be able to help you, since there are many with experience in getting past the undocumented hurdles that exist.
Rick On 8/28/07, David Yearsley <[EMAIL PROTECTED]> wrote: > > ** We are starting a project to implement ITSM 7.0. The first step is to > put a project together and as part of this process the Project manager would > like to visit/discuss the process with others that have completed a > successful implementation of ITSM 7.0. > > Our current system is a Sun Server running ARSystem 7.00.01 and ITSM > 6.0running against an Linux Oracle > 9.2 server. We will be migrating to Windows Servers and MSSQL 2005. > > We are not as concerned with the hardware migration as the steps to ensure > a successful implementation of ITSM 7.0. > > We would like to talk to anyone who would be willing to share their > experiences with our project manager. > > This is an effort to gain a better understanding of the steps involved to > have a successful implementation. Some of the items we would like to discuss > are: > > Should we try an upgrade or treat this like a new product? > > Should we bring all modules up at the same time or use a phased > implementation of Asset, Change, Service Desk, SLM and Flashboards? > > What training should we have for the programmers and users? > > What is the role of consultants (if any) in this endeavor? > > > If you have ITSM 7.0 running in production and you have some free time to > discuss the your experience please contact me at [EMAIL PROTECTED] > > Thanks > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
