You guys rock!
I did a set fields with PROCESS$ %COMSPEC% /c echo %COMPUTERNAME%
It worked really well.

New Problem: I am using my home page "Window-Loaded" to trigger this
workflow.  That means every time the user loads the home page in the
user client, the workflow is triggered.

I am wondering if I should move my workflow from my home page to the
"Init-Form" form.  I believe the "Init-Form" is a setting in the AR.cfg
file that indicates a form is to be loaded (only once) when the user
client is stated.

How does using the "Init-Form" influence my home page?
Does it open the "Init-Form" and then open my home page?

I am using version 7.0.1 Patch 002, but have the documentation books for
6.3.  Is the "Init-Form" described in the 7.x set of documentation
books?

Thanks Again,
Bruce Wilson


-----Original Message-----
From: Grooms, Frederick W [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, August 28, 2007 9:34 AM
Subject: Re: Capture Computer Name USER is runing on

Utilize the COMSPEC environemnt variable to not have to choose between
OS versions

   $PROCESS$ %COMSPEC% /c echo %COMPUTERNAME%

Fred


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Tuesday, August 28, 2007 8:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Capture Computer Name USER is runing on

I don't know of any keywords either, but you could fork a windows shell
process like below:

Set fields with the following:
The Value for the set fields for an XP machine would be $PROCESS$
c:\windows\system32\cmd.exe /c hostname.

The downside of this is you would need a different active link for each
OS the machines might have, as with NT machines, the path the cmd.exe is
different. So the run-if would need to be something like $OS$ = "Windows
XP".

This may not be the best way to do it, so you might wait on other
responses from the list.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wilson, Bruce B
Sent: Tuesday, August 28, 2007 7:46 AM
To: arslist@ARSLIST.ORG
Subject: Capture Computer Name USER is runing on

** 

I am using an active link on the home page firing on the "Window Loaded"
event to check the $VERSION$ of the user's Windows client via a
qualification.

If the version is out-of-date, I execute a push-fields action to
create/update a record in a regular form.

The regular form has a filter on it that executes a Notify action, which
sends me an email informing me the user needs to upgrade.

 

The above is working fine.

However, because my users can log in from many different workstations, I
need to know the Computer Name they are running the Remedy User client
on.

Is there a way to capture this information?

I don't see a Keyword that I can use...

 

Thanks,

Bruce Wilson

C&S Remedy Administrator

Norfolk Southern Corporation

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