Hello Mary, Since you recreated the functionality of the "Create Incident ID" through a filter you may need to force Phase Execution to ensure the LAST ID value you get is the correct one. Append `! to your filter name to force it to execute in Phase One. The active link uses a push fields so if you did the same in your filter, the execution will be deferred to phase 2 or 3 and it will not return the correct ticket number in LAST ID. Ed LeBlanc, RAC, ITIL Senior Consultant RIGID Systems, LLC 10440 little Patuxent Parkway Suite 200 Columbia, MD 21044 Phone 904-607-9387 Fax 410-715-0848
________________________________ From: Action Request System discussion list(ARSList) on behalf of Mary Dollus Sent: Thu 8/30/2007 10:28 AM To: arslist@ARSLIST.ORG Subject: Importing new records into ITSM 7 Incident Management Hi All, I was wondering if anyone has successfully entered new records into the Incident Management application thru the import tool or other external methods? Currently the interface works (Harris Netboss) by an API call that submits a ticket into the Incident Interface Create form and from there it pushes the ticket into the Incident Management (HPD:HelpDesk) form. However that same API statement is grabbing the Request ID of the Incident Interface Create form instead of field 1000000161 which stores the created Incident ID. So, I've been attempting to import records directly into the Incident Management (HPD:Help Desk) form; however I keep running into an issue with the Incident ID field (1000000161). I added a filter to fire on merge that mimics the active link that updates the field when creating a ticket manually... however it's not working... Any ideas? Thanks!!!! ? Mary Dollus generationE Technologies _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
