Hi All,
I am working on ARS system 5.1.2 (two servers DSOed), Mid-tier 6.0.1, SQL Server 2000. I am working on an integration project with Lotus notus, workflow is running perfect - no issues at all. Problem is - there is a lot of restructuring in groups/user/CTIs everything a remedy guy can dream of took place. Seeing the performance cause opnly I moved data on three different days. New data on Friday, Modifications on Saturday and deletion today (4-7am IST - 11 hours ago). When system is made available for user it's not allowing even a single ticket to be created on helpdesk form. Each time a dabase timedout like message is thrown. Remedy is playing in its own home and doesn't allowing me to knock the door even. I increased threads 3 -4 hours ago by 1 twice, re-indexed the Helpdesk form - but no joy. Analysis of logs depicts the same thing. Please extend your hand to help me out if you could. Thanks and Regards Naveen Kaushik Team Leader Visibility Products HCL Comnet System & Service Limited DISCLAIMER: ----------------------------------------------------------------------------------------------------------------------- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. ----------------------------------------------------------------------------------------------------------------------- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
