You mean you did a fresh install of 6.3 (not an upgrade) by pointing to the new instance of Oracle? You can't do a Remedy upgrade by pointing it to a new, fresh database instance that doesn't contain an existing Remedy (arsystem) database.
It SOUNDS like the new instance of Remedy (6.3) is still looking at the old 8.1 instance of Oracle, based on the error log. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal Sent: Tuesday, September 04, 2007 8:58 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed Hi, I have two separate instance on my Remedy server, I had remedy 5.1.2 which was connected to the first instance (Oracle 8.1) and I have tried to upgrade to Remedy ARS version 6.3 by connecting to the second instance (Oracle 9 release 2i) Thanks Regards Pascal -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, September 04, 2007 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed Pascal: When you say you created a new instance of Oracle, do you mean you upgraded the existing instance? Or you literally created a new instance all together? Norm -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Tuesday, September 04, 2007 8:21 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed ** Pascal, If the server is not licensed and you have more then 1k records, which could be causing the error you are seeing I think you need to get that new 6.3 server licensed. Howard On 9/4/07, Tournier, Pascal <[EMAIL PROTECTED]> wrote: ** Hi, I'm currently running Remedy ARS version 5.0 1.0 2 on oracle database 8.1 based on HP UX 11.11. I 've created a new Oracle instance version 9 release 2i and tried to upgr ade R emedy ARS version 6.3 but during the Remedy installation everything was working fine until the script tried to restart the remedy application were I get the following error : Starting /opt/REMEDY/ars/nespolo/bin/armonitor Starting the AR System Server: Tue Sep 4 09:14:15 METDST 2007 (ARNOTE 0) AR Monitor version 6.03.00 started. (ARNOTE 0) AR Monitor started. Action Request System(R) Server Version 6.03.00 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. 390600 : This version of the Action Request System(R) is ready for use or evaluation without p urchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) 390600 : The database is not the expected version (may need to run upgrade program) (ARERR 36) 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) Server (pid:7351) died with 65280. Terminating AR System install on signal as user requested ... And now, nothing is working anymore... furthermore it seems that several process are working and he tries to connect to the database , so I get sometimes the following error at the prompt : Cannot establish a network connection to the AR System server (nespolo (0) : RPC: Program not registered) ARERR - 90 AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) (ARNOTE 0) Server (pid:19887) died with 65280. Action Request System(R) AR System Application Command Dispatcher Version 6.03.00 Remedy, a BMC Software company. Copyright (c) 1998 - 2005 BMC Software, Inc. All rights reserved. Thanks Regards Pascal __20060125_______________________This posting was submitted with HTML in it___ -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
